Service Delivery Consultant
Vodafone
Wellington, New Zealand
3d ago
source : Findojobs

Service Delivery Consultant(Job Number : BUS0510SDC) Description Where are you right now? At home, on the bus, at work, enjoying a coffee at your local?

These days, no matter where you are you’re connected. Hands up who’s played a huge part in making this happen? We have. We know the New Zealand business landscape is unique and our Business Service Delivery team understands our customers and grows deep relationships to become their partner of choice.

Not only are we building the best network, but as the customer’s advocate we aim to deliver a great customer experience, aligning the delivery of services to Vodafone and the Customer’s business requirements and outcomes.

As a Service Delivery Consultant you will deliver exceptional customer experiences by providing ownership of the operational customer and internal partner relationships, maintain the customer’s services and identify growth opportunities.

You will be an integral part of a virtual account team supporting a portfolio of Vodafone’s Business accounts, working with key internal Sales, Technology, Customer Operations stakeholders to maximise working relationships, growing customer satisfaction What Will I be doing?

  • Drive continuous service improvements
  • Be the customers advocate within Vodafone
  • Deliver resolutions to a wide range of customer service opportunities
  • Drive customer awareness and use of self-service tools and solutions
  • Develop and create service measurement / performance reporting
  • Meet regularly with your customers to review performance and foster relationships built on trust
  • Use and manage action plans to tackle immediate and ongoing service related issues What will I Bring?
  • Customer relationship management
  • Facilitation skills, ability to run a workshop
  • Experience in delivery of technology services, projects and / or has worked within an operations environment
  • Competent using problem solving and root cause analysis techniques
  • Proven skills in managing service solutions end to end
  • Excellent presentation and communication skills (written and oral) to wide audiences from C level down.
  • Exposure to a sales environment within the technology industry.
  • Experience as a trainer of both internal and external customers.
  • Experience providing thought leadership and insights to customers through data analysis.
  • Emotional resilience, including the ability to work effectively and efficiently under pressure
  • Exposure or participation in business change / business process improvement.
  • Advanced Excel, PowerPoint and Office applications / tools
  • ITIL and service desk experience With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve.
  • In return you’ll enjoy an inclusive and flexible working environment in a diverse team of exceptional people while you’re growing your career here in Aotearoa, or globally.

    The future is exciting. Ready ? Qualifications .

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