Senior Advisor Site Support
Oranga Tamarik
Hawera, NZ
5d ago

Permanent Position, Wellington (open to other working locations)

We are currently looking for a Senior Advisor to join our Site Support team in Feedback and Complaints to support our front-line sites and residences to understand complaints and provide quality responses with resolution focus that is consistent with Oranga Tamariki's vision

Mō mātou About us

Oranga Tamariki Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey
  • Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised. We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

    Mō te tūnga About the role

    The Senior Advisor Site Support plays a key role within our Feedback and Complaints team to ensure we gain meaningful insights from members of the public and are able to deliver consistent approaches across our front-line sites.

    Working directly with our Regional Leaders, Practitioners and Site Managers you will assess complaints that have been received to support responses and make informed recommendations to Oranga Tamariki in relation to complaints, you will utilise your understanding of Oranga Tamariki practices, values and organisational objectives to best support improvement, this will involve investigating and conversations to best get to the heart of complaints and concerns.

    Ngā pūmanawatanga ōu What you will bring

    Key requirements of the role include :

  • Previous experience with complaint and dispute resolution
  • Some understanding of the Oranga Tamariki act in relation to best practices for child-centric approaches
  • Ability to gain engagement and get to the heart of issues
  • Strong relationship and partnering skills to gain buy-in to strengthen organisational practices
  • Excellent verbal and written communication skills
  • Understanding of Oranga Tamariki future direction, goals and mission
  • Experience identifying and managing risk
  • Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture
  • Nōu te rourou What's in it for you

    Oranga Tamariki offer an impartial remuneration package, that offers progression annually for experience through tenure.

    Annual remuneration for this position starts from $99,315 depending on skills and experience. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing.

    We offer significant training and professional development so that you can thrive and grow.

    To see all the benefits of working for Oranga Tamariki, please visit https : / / mahi.orangatamariki.govt.nz / working-with-us / employee-benefits /

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