Customer Project Management (CPM) within the Network Planning and Optimisation (NPO) domain ensuring customer projects / programmes are delivered within agreed scope, budget, schedule, and quality.
Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation.
Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources.
Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
Role Purpose :
The NPO Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope.
Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality.
Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance.
End-to-end project planning and risk and opportunity management.
Key Tasks & Responsibility :
Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function / unit.
Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit / function overall results.
Scope & Contribution :
Individual Contributor : Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert.
Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work.
Managerial / Supervisory : Clear managerial responsibilities for people. Typically first level of solid line management.
Interprets policies. Ensures existing plans are put into operation. Executes and / or oversees processes to meet customer needs.
Responsible for analysis, design & development of policies, plans, programs.
Carries out specialised activities / projects according to general direction. Influences others to support decisions. Works mostly independently.
Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.
Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.
Works to influence others to accept job function’s view / practices and agree / accept new concepts, practices, and approaches.
Has cross-cultural knowledge and global mindset
Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation.
May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.