About this role
3 month fixed-term position available with theInformationServices Group.
Provide support and act as a IncidentManager for all major incidents.
Collate information andproduce Incident Reports to the business in a given timescale.
The Role : Where you fit in
Incident management - To manage of all major interruptions or reductionsin the quality of a service :
Take appropriate action to resolve major incidentswith minimal downtime to systems and services.
Engage with ISG Leadership to secure suitabletechnical resources in the resolution of major incidents.
Provide leadership and coordinate the responsewithin team and / or vendors.
Manage outage communication across affected departments.
Establish a root-cause forall major incidents
Problem management (resolving underlying problems) -To identifythe cause, or potential cause, of one or more incident and work towardsresolution :
Manage an effective Problem Management processas per ITIL methodology.
Mentor all IT stakeholders on incident and problemmanagement processes.
Analyse trends to eliminaterecurring incidents and minimise the impact of incidents that cannot beprevented.
Document workaround and known errors for whichfull resolution is not available.
Create and review incident and problem management reports and identifyaction plans to improve key performance indicators as necessary.
Engage with suitable technical and functionalteams to deliver root cause analysis and problem resolution.
Perform quality assurance on completed incident, outage, probleminvestigations and change management records.
Work with ISG Leadership to ensure that the specifictechnical skills required are developed.
Belonging Here : Becoming part ofour story
Being part of the Canterbury District Health Board,you will enjoy a fantastic benefits scheme, the opportunity for flexibleworking arrangements and ongoing focus on your career development.
If this role has sparked your interest but does not match your skillsthen please visit our careers website and have a look at our roles that bettersuit your expertise.
Applications are onlyaccepted online so please visit our website at complete an application.
For additional information about this role please contact uson