Te Whiwhinga mahi The opportunity
The Senior Market Insights Lead provides high level and in-depth customer insight analysis which drives tangible outcomes into the day-to-day performance of the sales (acquisition and sales channels), pricing and retention teams.
Here’s a flavour to get the taste buds excited
The Analytical whiz-kid you’ll love diving head first into the effective collection and analysis of insights gathered through available in- market data, custom designed research, on-going qualitative and quantitative studies.
The hunting ground for this analysis is in dashboards, excel and databases.
The inspector gadget uncover and connect data points to present targeted, value-add insights and analysis that drive commercial outcomes for acquisition, retention and / or pricing teams
Keeping the rhythm - don't worry we don't mean singing or dancing (although both would be welcomed). We’re talking about the appreciation and respect for working in a collaborative setting with (sometimes) a wider audience than your direct team
Customer Experience we’re on a mission to deliver world-class customer experiences and you’ll be part of the team that helps us get there.
Everything we do is for the our awesome customers or the environment.
Ko wai koe About you
Strong written and verbal communication - We are big on the saying "people before process". You will have plenty of stories to share with the team where this approach has helped you succeed.
Working in the digital world You’ll be so comfortable with connecting and analysing data (external data sets, performance metrics, media data, Stats NZ data) that you’ll almost be horizontal!
Future focused but able to deliver in the now - We’re a big organisation with a lot going on (and more to come)! Experience with creating and uncovering new market insights which drives business value through proposition, channel, pricing and market performance
Working in the grey - We work with a range of project delivery methodologies.
He mea nui ngā paki kōrero ki a mātou i Contact, nā reira, mēnā kei a koe tētehi e hāngai pea ana ki tā mātou e kimi nei i tēnei tūranga kei raro iho nei kei te hiahia mātou kia whakapā mai ai koe!
We are big on stories here at Contact, so if you have one that you think might align with what we are looking for in the role below we would love to hear from you!
Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else!
Please note, only candidates with the right to live and work in New Zealand will be considered for this role.