Senior Customer Service Representative
Hudson New Zealand
Auckland, NZ
6d ago
source : seek

Senior Customer Service Representative

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    Job Header

    Senior Customer Service Representative

    Advertiser : Hudson New Zealand

    Job Information

    Job Listing Date15 Aug 2019Location Auckland , Auckland CentralSalary$55k - $65k p.a. + additional benefitsWork TypeFull TimeClassification Call Centre & Customer Service , Customer Service - Call Centre

    Senior Customer Service Representative

    The Role

    Step up and be the Senior for the team supporting the wider Inbound Sales team to achieve success. Work alongside your Manager to ensure company objectives and KPIs are being met and the team is happy! Take ownership of all calls and get the best solution for customers within 24 hours of first contact by generating quotes or resolving issues.

    Handle any complaints from customers in the best way possible, maintain professionalism throughout every call and email.

    Help to maintain and enhance company culture to keep the team on a high!

    The working hours for this role are Monday - Friday. Either 8.00am - 5.00pm or 8.30am - 5.30pm

    About you

    We need customer-centric people that are motivated by achieving sales and contact centre KPIs. Great attention to detail for ad-

    hoc admin requirements related to the role. Great verbal and written communication skills is essential.

    As this is the travel industry, we need people that are adaptable to change and can be confident in the face of crisis.

    Also -

  • 2 - 3 years of experience in a Call Centre role
  • Leadership experience or potential
  • Sales experience
  • Computer literacy skills and the ability to adapt to new systems quickly
  • NZ Citizen or permanent resident
  • Benefits

  • A permanent role with ongoing training and support to grow your career
  • Salary ranging between $55,000 - $65,000 dependant on experience
  • Discounts on flights and other company benefits
  • Please apply via this website in the first instance. Alternatively, only if you are unable to apply online, please email your resume in Word format to quoting ONLY the reference number BZ / 46707 in the subject line.

    jobs.hudson.com Specialist Recruitment Talent Management

    The Role

    Step up and be the Senior for the team supporting the wider Inbound Sales team to achieve success. Work alongside your Manager to ensure company objectives and KPIs are being met and the team is happy! Take ownership of all calls and get the best solution for customers within 24 hours of first contact by generating quotes or resolving issues.

    Handle any complaints from customers in the best way possible, maintain professionalism throughout every call and email.

    Help to maintain and enhance company culture to keep the team on a high!

    The working hours for this role are Monday - Friday. Either 8.00am - 5.00pm or 8.30am - 5.30pm

    About you

    We need customer-centric people that are motivated by achieving sales and contact centre KPIs. Great attention to detail for ad-

    hoc admin requirements related to the role. Great verbal and written communication skills is essential.

    As this is the travel industry, we need people that are adaptable to change and can be confident in the face of crisis.

    Also -

  • 2 - 3 years of experience in a Call Centre role
  • Leadership experience or potential
  • Sales experience
  • Computer literacy skills and the ability to adapt to new systems quickly
  • NZ Citizen or permanent resident
  • Benefits

  • A permanent role with ongoing training and support to grow your career
  • Salary ranging between $55,000 - $65,000 dependant on experience
  • Discounts on flights and other company benefits
  • Please apply via this website in the first instance. Alternatively, only if you are unable to apply online, please email your resume in Word format to quoting ONLY the reference number BZ / 46707 in the subject line.

    Right to live and work

    You must have the right to live and work in this location to apply for this job.

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  • Job Apply

    Applications for this role will take you to the advertiser’s site.

    Job Information

    Job Listing Date15 Aug 2019Location Auckland , Auckland CentralSalary$55k - $65k p.a. + additional benefitsWork TypeFull TimeClassification Call Centre & Customer Service , Customer Service -

    Call CentreApplications will open the advertiser’s site.

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