Training Facilitator
Adelaide, New Zealand
18h ago

About Datacom :

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

With over 6000 people across our global offices, Datacom is one of Australasia’s largest professional IT services companies.

Datacom has extensive expertise in the operation of Customer Experience and Contact Centres, data centres, the provision of IT services, software engineering and management, as well as payroll.

Founded in 1965, we are local at heart, yet world class in capability. Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.

Datacom is committed to hiring, developing and promoting diverse talent.

About the role :

Due to continued growth, Datacom are seeking the expertise of a Training Facilitator to join our passionate and high performing L&D team.

In this role, you will be responsible for delivering face to face training sessions, maintaining records of learning, identify training improvement opportunities and communicating this with the wider Learning & Development team.

To be successful in this role, you will be able to demonstrate a blended learning approach utilising various adult learning principles to engage your learners to achieve competency and business metrics.

  • Facilitation of training
  • Manage course content and material in our learning management system
  • Co-ordinate classroom courses and course material for facilitation
  • Identify learning improvement opportunities
  • Assisting in the creation and maintenance of training material
  • Training administration activities
  • Identifying process improvement opportunities
  • Providing coaching support to phone agents and business leaders
  • About You :

  • Experience delivering training to a wide range of audiences
  • Experience training in a Contact Centre environment is desirable
  • Able to deliver engaging training to meet performance objectives
  • Excellent communication skills, both written and verbal
  • A high level of attention to detail
  • Intermediate to high computer literacy
  • Knowledge of adult learning principles
  • Knowledge of project management
  • Cert IV in Training & Assessment
  • For security clearances purposes, it is essential that you are an Australian Citizen and able to pass a criminal history check.
  • At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities.

    We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently.

    Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.

    How to Apply :

    Please send your application to Chantelle Romeo, Recruitment Coordinator by clicking APPLY NOW.

  • A highly rewarding and inspiring career opportunity
  • Rapidly expanding business & team
  • Join a fun, fast-paced and dynamic organisation
  • Apply
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