Expression of Interest CSC Operator Moen
Cushman & Wakefield
Auckland
6d ago

Job Title

Expression of Interest- CSC Operator

Job Description Summary

We are currently seeking a CSC Operator to join our CSC Helpdesk team based out of our Penrose office. Our standard hours of operation are Monday to Friday 6.

00am am to 9.00pm and Saturday - Sunday-7.30AM to 4.30PM, NB : Some flexibility around these hours required. You will be needed for 40 hours within this time.

You will be required to work weekends on a rostered basis.

Job Description

With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery.

We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.

We are currently seeking a CSC Operator to join our CSC Helpdesk team based out of our Penrose office.

Our standard hours of operation are Monday to Friday 6.00am am to 9.00pm and Saturday - Sunday-7.30AM to 4.30PM, NB : Some flexibility around these hours required.

You will be needed for 40 hours within this time. You will be required to work weekends on a rostered basis.

Full training will be provided.

Responsibilities

  • To respond quickly and efficiently to incoming phone calls and emails
  • To achieve a high degree of customer satisfaction
  • To accurately record details of the caller, problem and severity and communicate clearly with the client and contractor
  • To work within and adhere to, processes and procedures and assist in their development
  • To apply logic and common sense to requests for assistance, ensuring that identified circumstances are escalated in accordance with procedures
  • You will support the Facilities Management team on the roll-out of any agreed processes, and incorporate any changes necessary in your methods and procedures
  • Complete all related administration as required including recording and collating information, generating reports
  • Experience Needed :

  • Conversant in Microsoft Office
  • Drive, energy and tenacity with upbeat enthusiastic approach to work
  • Integrity and honesty
  • Self-discipline and well developed organization skills
  • Ability to work on own initiative
  • Team player
  • Effective written and oral communication skills
  • Excellent telephone manner
  • Accurate data input and keyboard skills
  • Experience working in a customer service role
  • Following reported problems through to a successful outcome and keeping customer updated at all stage is the primary objective.
  • The role requires basic IT skills to be able to use a database and type instructions and the candidate needs to be numerate and literate.
  • The successful applicants must demonstrate a commitment to customer service.

    Cushman & Wakefield offer an above average remuneration package which includes :

  • Free Life Insurance (conditions apply)
  • Free Income replacement insurance (conditions apply)
  • Discounted subsidized Medical cover with Southern Cross (conditions apply)
  • Access to Marram Trust holiday / medical program
  • Active social club
  • Candidates must be eligible to work in New Zealand to apply.

    Only shortlisted candidates will be contacted.

    Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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