Helpdesk Analyst
Turners & Growers
Auckland City, AUK
9h ago
source : ExploreJobs

Expires 31st May 2021Reference : 1102683Category : IT & TelecommsLocation : AucklandWork Type : Permanent / Full TimeTodd Corporation Downstream DivisionThe family owned Todd Corporation is one of New Zealand’s largest and most successful companies.

With a family and business history dating back to 1884, the Company has interests in hydrocarbon exploration and production, electricity generation, energy retailing, property development, minerals, healthcare and technology.

The Downstream Division of Todd Corporation consists of four entities; Nova Energy, megaTel, Synergise and Todd Generation.

We have office locations in Auckland, Wellington, Tauranga, Whakatane, New Plymouth, and Christchurch.About YouTo be successful in this role, you will have experience in a similar customer facing role, be a competent user in Microsoft office, adaptable to picking up new systems quickly and have the ability to prioritise.

Ideally you will have a tertiary qualification in the telecommunications or similar field.You will enjoy working with others, have confidence in talking on the phone to customers, think outside the box to find solutions and be responsive to feedback and have resilience during difficult calls.

We’re looking for a technology-savvy, customer service superstar with the technical skills to back it up.More about the Team and RoleThe Helpdesk team are responsible for providing critical after-hours technical support to our customers by communicating effectively and supporting colleagues in creating and re-envisioning troubleshooting processes.

The role of Helpdesk Analyst is crucial to the success of Nova, as it operates to provide extensive end to end technical support for customers and relevant stakeholders.

In this pivotal role, you will be responsible for : Being willing and able to work varied, rostered shifts Afterhours support is covered from 7 : 30pm to 7.

30am Monday to Friday and 7.30am Saturday to 7.30am Sunday and 7.30am Sunday to 7.30am Monday.Working with stakeholders across all business units to ensure customer satisfaction.

Adopting the Nova language when supporting customers and fielding requests via telephone, email and support tickets.Analysing and administering resolutions when working with customers to test fixes.

Mastering Nova’s relevant systems and applications to provide the best possible support to customers and stakeholders alike.

What We Can Offer YouWe care about our people and want you to thrive in our environment, so we offer annual wellness programmes, learning and development programmes, leadership training, career coaching, and a bunch of other good stuff.

Nova is proud to be an inclusive workplace. We look after one another and genuinely care about what happens outside of the hours of 9am 5pm.

Generous parental leave enhancements for 26 weeks.A dynamic environment with an ever-evolving industry where you can learn, grow and thrive.

For more information you can visit our website at and follow this link to review the positiondescription https : / / www. / position-description.We will be reviewing applications as they come in on a rolling basis and scheduling interviews accordingly.

Our aim is to begin scheduling interviews as early as the week of 10 May 2021.Applications close Friday 28 May 2021.

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