Mercer is seeking candidates for the following position based in our Wellington office :
Senior Team Leader - Plan Administration
What can you expect?
This is a great opportunity to join Mercer and work in a varied and exciting role, leading an administration team to deliver consistently high levels of service to our valued clients and customers.
What is in it for you?
At Mercer, we recognise that our most important asset is our people.
We also know the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more!
Professional environment where your career path really matters and is supported in our global organization
New agile workspace
Great team environment with energetic and supportive colleagues
Genuine work life balance flexible working
We will count on you to :
Monitor daily workflow for team
Oversee the completion of client administration functions in accordance with standard procedures and within agreed service levels.
Provide peer review support for colleagues and provide mentoring support where required
Deputise for other Team Leaders as required
Work closely with other Mercer Lines of Business to deliver a streamlined service to clients
Foster a strong focus on quality and continuous improvement in the team.
What you need to have :
5+ years Financial Services experience preferably in Superannuation Administration
Previous people leadership experience
Proven ability to manage and motivate staff effectively
Client focused with an ability to effectively manage client expectations
Excellent numeracy, written and verbal communication skills
Strong organisation and planning skills
Ability to work under pressure and meet strict deadlines
What makes you stand out :
You have a passion for effective people leadership
Your commitment and ability to drive team performance
Strong workforce management skills
You are a team player
About us :
builds brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.
Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE : MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 75,000 colleagues and annualized revenue approaching $17 billion.
Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.