Contact Platform Specialist
Westpac New Zealand
Auckland City, NZ
18h ago
source : Jobnos

Permanent

Based in Britomart, Auckland

Support telephony platforms across several areas of the bank

Westpac is a strong and trusted brand in the New Zealand market. We provide leading, innovative banking products and continue to enhance our customers' experience with next generation banking.

We have recently embarked on a new phase in the way we work which has been one of the most significant changes in our organisations' history -

restructuring the 'delivery' part of our business into cross functional teams that have adopted working methodology drawn down from 'Agile' principles.

We call it the Westpac Way of Working.

About the role

We currently have an opportunity for a Contact Platform Specialist who will be responsible for technology support services, troubleshooting and repair, design and developing Genesys PureCloud, the telephony platform used across several business units in the bank.

In this role you'll require an acute understanding of Contact Centre technologies and the associated suite of products, ideally including Verint WFM.

To be successful in this role, you'll need :

Automatic Call Distribution software experience (essential)

Acute understanding of Contact Centre technologies and associated suite of products

WFM knowledge essential, with Verint and / or PureCloud WFM system expertise (desirable)

Microsoft Dynamics CRM expertise (preferred)

Degree level qualified (preferred)

Technical support background in a Genesys PureCloud environment (preferred)

Technical experience including understanding underpinning cloud infrastructure and multi-channel deployment is highly advantageous

Blended Contact Centre and / or multi-channel integration expertise would be an asset

Well organized, able to multi-task and work unsupervised

Time flexible, including rotational on call

Strong focus on accuracy and attention to detail

Ability to operate work in a dynamic, and flexing environment

What's great about working for Westpac?

We're passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we'll invest in your growth and empower you to take ownership of your development.

You can also enrol in our industry-leading superannuation programme and fantastic staff banking package.

Next Steps

If you are keen to create an awesome experience for our customers, and work in a progressive organisation with an enviable culture, then apply today with your CV and Cover Letter through the link on this page.

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