Are an effective leader with Service Desk experience? Can you effectively multitask while remaining calm under pressure?
Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We currently have an opportunity for a Service Desk Team Leader to join us on a 12 month Fixed Term contract in Auckland.
In this role you will drive customer satisfaction through ensuring the efficient operation of the Service Desk, providing the necessary leadership and guidance for a team of high performing analysts;
leading the way to deliver top quality support services to our customer.
Your exceptional customer service focus will you assist in effectively engaging with the customer and ensuring services are provided within the contracted Service Level Agreements (SLAs).
Our ideal candidate will also have a strong technical background and possess excellent leadership and communication skills.
Experience as a Service Desk Team Lead in a fast-paced environment with ability to manage escalations
Demonstrated commitment in maintaining and developing valuable relationships with internal and external stakeholders
Well-developed reporting and analytical skills
The ability to create and maintain documentation relating to Service Desk procedures
Working knowledge of the ITIL processes, Incident and Request Management
Well versed in Service Level Agreement concepts and operation queue management
MS Office, Windows OS and Active Directory experience is preferred