Service Support Analyst
New Zealand Defence Force
Petone, NZ
5d ago

Petone, WellingtonPermanentThis is a full time permanent (civ) positionWhat you will doAs a Service Support Analyst you will be providing world class service and support to information communication service requests for all of the NZDF.

  • You will do this by;Being the first point of call for ICS day-to-day support;Providing level 1 support and some level 2 support, escalating as required;
  • Answering phone calls and interpreting automated support requests;Working with chatbots and artificial intelligence (AI) systems;
  • Contributing and updating knowledge articles in the Knowledge Base;General Administrative duties.What we needTo be considered for this position you will need to demonstrate : Experience in Customer service;
  • Knowledge of Service Desk toolsets;Knowledge of Windows 10, Microsoft Office, Windows OS and Citrix;Excellent written and verbal communications;
  • Experience in an IT environment.This position will operate on a 24 / 7 shift pattern with an added shift allowance.Who we areWe support more than 14,000 personnel on seven continents, often in geographically remote or hostile environments, using a range of satellite and terrestrial systems.

    Our core purpose is to provide specialist ICT support to mission and intelligence, as well as providing support to essential corporate functions such as Logistics, Human Resources and Finance.

    Most importantly, we support our colleagues in the Navy, Army, Airforce and Joint Forces who rely on us for the technology they use on platforms (e.

    g. planes, helicopters, vehicles, ships and military bases). We operate in operational environments, across a range of domains -

    including cyber to ensure New Zealand is protected against external threats.Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-

    being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

  • Why UsBy joining our team you are making a great career decision. A recent staff satisfaction survey highlighted why : Be part of an effective team with freedom and flexibility to do my job;
  • Able to maintain a balance between my personal and working life;Inspired to go the extra mile to help NZDF succeed.Check out the great benefits for you and your family when you join NZDF!How to ApplyTo view the Position Description and to apply online please visit our Defence Careers website, or use the links on this page.

    For further information, contact Michelle Wilson on michelle.wilson defencecareers.mil.nz.Please note : If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

    Applications close on Monday 24 June 2019.Please note : Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

  • The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows : Higher level Security Clearancemost preferably a NZ citizen who has resided continuously in this country for the last 10 years, ORis a citizen of, and / or has resided continuously in one or more of the following countries for the last 10 years : either Australia, Canada, NZ, UK or the USA;
  • and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

    If you do not meet these minimum criteria, we will not be able to accept your application.

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