Customer Services - Retail Channel Lead
Auckland Transport
Central Auckland, New Zealand
5d ago
  • Are you looking for worthwhile work that makes a difference?
  • Do you want to make a pivotal impact to AT's customers?
  • 10 years ago, AT's hop card was released, making a pivotal impact for Aucklanders easy journeys. With an unprecedented year and Covid reducing cash options, Aucklanders must now have a hop card for their public transport needs.

    The Customer Services - Retail Channel Lead is responsible for the end to end card management process of the AT hop card.

    This ranges from ensuring there is sufficient stock availability to forecasting the future market - meeting the needs of the customer.

    This role is also responsible for the execution of the retail channels strategy being delivered in line with AT's broader blueprint.

    Are you interested in being a part of a team that has a great culture? This is an easy-going team with a get stuff done attitude.

    You will be also be leading a small retail team that is provides support services to 90 retailers and 140 pre-paid retailers.

    You will :

  • Have 5 years' experience in a relevant role
  • Bring impeccable attention to detail
  • Have leadership capability
  • Understand the importance of and be able to build and maintain relationships
  • Ability to be flexible and work cross functionally
  • Have project experience
  • Be able to cope with multiple, competing priorities
  • Have analytical knowledge
  • Have proven stakeholder management
  • We embrace inclusion and are a highly diverse organisation. To nurture this, our Flexible Working initiative empowers our people to work flexibly in ways that work for them, our customers and our business.

    All flexible working options are mutually agreed between our people and their leaders. We invite all candidates to share early in the recruitment process what flex arrangements might work.

    Our values are woven in to all we do at AT. We recently reviewed our values as a team to ensure they reflect how we behave with one another.

    Welcoming talent with aligned values is important to us, so we invite you to reflect on our values in alignment with yours, while considering your application with us.

    Our values the guide each encounter are :

    Manaakitanga - We care ..full stop

    Tiakitanga - Safe with us

    Whanaungatanga - We connect

    Auahatanga - Better, bolder, together

    In addition to delivering worthwhile work that matters, we offer our team a raft of other great things! Some of which include :

  • Investment in your professional development and training
  • Opportunity for greater leadership and accountability, the authority and autonomy to make lasting decisions
  • Modern waterfront-based office
  • Paid parental and partner leave
  • Study assistance
  • Health and Wellbeing benefits
  • Professional memberships
  • Sound like you? APPLY NOW

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