Systems Engineer
Wellington, New Zealand
2d ago

The Role

We are seeking an experienced Level 3 Systems Engineer to join our team onsite at a customer location in Wellington. This is a blended role providing traditional BAU support primarily across the Microsoft technology stack (Windows Server, Azure, M365) whilst also working out of a project backlog when capacity allows.

The key focus of the team is stability and availability of the client’s IT environment to ensure all compute infrastructure services are available to the client business needs.

To achieve this, we require people with technical excellence, issue ownership and the delivery of professional, consistent, and quality service to our clients.

Core functions of the position include :

Client Ownership :

  • Ensuring consistency in delivery of service, as defined within Service Level Agreements
  • Maintaining the documented architectural standards for Clients
  • Attending Client Operational meetings as required
  • Escalation point for Client related queries, incidents, or problems
  • Implementation of change requests following agreed change processes
  • QA’s daily / weekly / monthly checks and inputs to service reporting
  • Ownership of Client specific operational processes and standards
  • Identifying process improvement opportunities and reporting of such
  • Input toward Statements of Work and implementation of small ad-hoc projects
  • Technology Ownership :

  • Setting and maintaining operational standards for nominated technologies
  • Liaising with vendors or Datacom Vendor relationship managers to ensure support and escalation procedures are in place
  • Identifying opportunities for technology innovation within or across Clients
  • Ensuring technology specific support documentation is in place
  • Providing ongoing mentorship to team members on nominated technologies
  • Service Delivery

    Responsible for ensuring professional, consistent, and quality delivery of service to our Clients in line with Service Level Agreements and the Client and Technology ownership functions described above, including :

  • Capacity Management
  • Change Management
  • Security Management
  • 3rd Level Incident / Problem Management
  • Ad-hoc funded project work
  • Provide afterhours support on a roster basis.
  • Act as an escalation point for the Level 2 support team
  • Personal Responsibilities

  • To maintain a working technical knowledge of operating environments, network systems and hardware managed.
  • To maintain an up-to-date knowledge of product directions.
  • Develop and maintain professional qualifications and skills
  • Maintain an advanced knowledge of current networking technologies and products
  • Manage personal objectives and responsibilities
  • To maintain at all times the confidentiality and privacy of clients and individuals as required by the Privacy Act.
  • To maintain a high standard of personal, oral, and written communications.
  • Other responsibilities may arise as a course of our business. Flexibility is a key component of this role, and therefore, you may be expected to accommodate items as they arise.
  • Team Responsibilities

  • Encourage other members of the Compute team to adhere to defined standards, policies, and procedures.
  • Provide technical advice and support on server issues to the other members of the Level 3 and wider group.
  • Work together with other team members to achieve common objectives.
  • Key Technical Experience / Skills

  • Core Technical Skills : Microsoft server operating system and core productivity applications. Virtualisation technologies.
  • Microsoft messaging systems Azure and Microsoft 365 Enterprise Antivirus products i.e Symantec, Fortinet Systems monitoring tools Hardware and Storage PowerShell scripting

  • Desirable Technical Skills : VMware ESXi server Citrix Desktop virtualisation Experience working in a DevOps environment Ansible Kubernetes / Docker Source control i.e. GitHub
  • Certification level : Microsoft MCSE or equivalent experience
  • Due to the nature of the Client you will be working with you will need to be an NZ Citizen / Permanent Resident and have the ability to pass additional government security clearances or have lived in the 5 eyes for the last 5 years.

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