Customer Service Representative - Bendon
Bendon Group
Auckland, AUK, NZL
5d ago

Bendon is a much loved, iconic New Zealand company with a history dating back 75 years. After successfully Bringing Bendon Back, we are now ready for our next phase of our transformation, which is an exciting growth journey.

We see our immediate growth across ANZ, with a long-term view of going global. We are looking for a dynamic, experienced Customer Service Representative in our Ecommerce t eam.

This position is Auckland based.

At Bendon, we truly believe in putting customers first, and that is why the customer is at the core of everything we do.

We know that by empowering our team members, we create a culture where we are relentless in the pursuit of our goals, and we all strive to achieve our vision.

We believe this ethos will help to ultimately make all women feel confident and comfortable for life.

We are looking for someone who is excited about coming on our journey of transforming this amazing brand.

What you'll do :

  • Provide exceptional customer service for our customers through email , social and live chat
  • Process customer returns, exchanges, cancellations and refunds
  • Monitor customer and share feedback through external platforms
  • Support the eCommerce team with product & pricing queries, and keeping our knowledge base updated
  • Help to improve and optimise the operations of the Customer Service team
  • Who you'll be :

  • Experience in a Contact Centre or a similar Customer Service role
  • High level of resilience - the ability to maintain a cool, calm approach when under pressure or handling difficult customer situations
  • A fast learner with excellent communication and customer service skills
  • B e able to identify our products and assist customers in the buying journey (training provided)
  • Excellent computer literacy skills
  • Have knowledge of Social Media platforms including Instagram and Facebook
  • Previous experience in an Ecommerce environment is desirable but not essential
  • What we can offer you :

  • Being part of the Bendon family in a casual and warm environment
  • Being part of a team who wants to make a difference and EMPOWER women
  • Competitive salary, flexible working hours and the ability to purchase leave in advance and achieve real work / life balance
  • Wellness leave and reduced working hours after a qualifying period
  • Reduced office hours over summer, to enjoy family time
  • Funded professional development opportunities
  • Company discount card that offers great discount prices at our stores and online
  • Ability to join Bendon's corporate mobile phone plan
  • Career development opportunities
  • Free on-site parking
  • If you are passionate about retail and people, love lingerie, want to work for an international company and this sounds like an opportunity you'd like to explore further, then we'd love to hear from you. Apply online now.

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