Bendon is a much loved, iconic New Zealand company with a history dating back 75 years. After successfully Bringing Bendon Back, we are now ready for our next phase of our transformation, which is an exciting growth journey.
We see our immediate growth across ANZ, with a long-term view of going global. We are looking for a dynamic, experienced Customer Service Representative in our Ecommerce t eam.
This position is Auckland based.
At Bendon, we truly believe in putting customers first, and that is why the customer is at the core of everything we do.
We know that by empowering our team members, we create a culture where we are relentless in the pursuit of our goals, and we all strive to achieve our vision.
We believe this ethos will help to ultimately make all women feel confident and comfortable for life.
We are looking for someone who is excited about coming on our journey of transforming this amazing brand.
What you'll do :
Provide exceptional customer service for our customers through email , social and live chat
Process customer returns, exchanges, cancellations and refunds
Monitor customer and share feedback through external platforms
Support the eCommerce team with product & pricing queries, and keeping our knowledge base updated
Help to improve and optimise the operations of the Customer Service team
Who you'll be :
Experience in a Contact Centre or a similar Customer Service role
High level of resilience - the ability to maintain a cool, calm approach when under pressure or handling difficult customer situations
A fast learner with excellent communication and customer service skills
B e able to identify our products and assist customers in the buying journey (training provided)
Excellent computer literacy skills
Have knowledge of Social Media platforms including Instagram and Facebook
Previous experience in an Ecommerce environment is desirable but not essential
What we can offer you :
Being part of the Bendon family in a casual and warm environment
Being part of a team who wants to make a difference and EMPOWER women
Competitive salary, flexible working hours and the ability to purchase leave in advance and achieve real work / life balance
Wellness leave and reduced working hours after a qualifying period
Reduced office hours over summer, to enjoy family time
Funded professional development opportunities
Company discount card that offers great discount prices at our stores and online
Ability to join Bendon's corporate mobile phone plan
Career development opportunities
Free on-site parking
If you are passionate about retail and people, love lingerie, want to work for an international company and this sounds like an opportunity you'd like to explore further, then we'd love to hear from you. Apply online now.
