Application Support Analyst
Davidson Technology Pty Ltd
Parnell, AUK
3d ago
source : ExploreJobs

Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe and we’re growing!While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and restricting travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs and we’re not stopping there.

We’re backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.

We’re hiring people from different backgrounds, experiences, abilities and perspectives to help us build a world-class team and product.

RequirementsWe're looking for an Application Support Analyst for our Zeno Expense product.This is a fact paced, challenging yet also exciting role where you'll be adding real value to the client experience as well as being able to grow your skill set in the tech world.

  • What you'll be doingManaging client issues via our issue tracking systems, email, and telephone, you will play a key role in the Serko team by : Helping solve client problems by creating solutions to product / application client problems and queriesFurthering Serko Global Support's relationships with our clients by "going the extra mile";
  • being responsive and effective in your communication and adhering to SLAsCollaborating closely with our product management team, applications developers, and internal stakeholders during the various phases of the product lifecycleWhat you'll bring to the teamA passion for getting to the bottom of things and a proven flair for problem solvingExtensive proven ability in effectively troubleshooting problems and testing solutions.

    You know how to plan and carry out an investigation into a given problem.A strong customer service orientation a lot of people say they have this, but you live and breathe it.

    You love going out of your way to ensure a customer receives the best possible service from you and your organisation. You grasp the difference between good customer service and superior customer serviceStrong communication skills - most of our customer interactions are in writing rather than verbal, so you need to have the ability to "translate" technical terms into clear customer-oriented language when writing.

    You're also able to quickly grasp the nub of complex issues presented by clients. You are able to communicate with both end-users and technical people and act as a go-between.

    A love for dotting i's and crossing t's - you have a high attention to detail and quality and take genuine pride in the work that you do.

    An understanding as to why you do the work you do and what value it brings to Serko - you have a curiosity about the wider business in which you work and a desire to contribute to the company's growth.

    Desire for personal growth, autonomy and continuous learning.BenefitsSerko's people are rewarded for their efforts with a great salary, competitive benefits, flexible remote working, and awesome offices with games, exceptional coffee, fresh fruit and snacks, and a great social atmosphere.

    Our environment is upbeat, energetic and fun and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do.

    The pace is energetic, and Serko’s people work collaboratively with energy and enthusiasm so you’ll want to be up for the ride.

    If you’re up for a challenge at its most crucial time in history and are excited about joining our team in Auckland, we’d love to hear from you.

    To find out more about working at Serko go to http : / / www.serko.com / about-serko / Serko is a NZ Immigration Accredited Employer.

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