Performance Improvement Analyst
New Zealand Qualifications Authority
Wellington, Newzealand
6d ago
source : Hireejobs

Performance Improvement Analyst Performance Improvement Analyst required Do you love fastpaced deep and diverse work Do you have an interest in improving process and customer experiences Are you creative and diligent and have visual design skills Do you enjoy quantitative and qualitative analysis And do you want to work for an organisation with a great customercentric ethos The New Zealand Qualifications Authority has the opportunity for you to work in a team that is responsible for growing NZQAs capability in service design and supporting the organisation to meet the expectations of its customers We can offer you a varied range of work that will let you uncover insights to improve the services NZQA provides Well need you to bring your energy analytical grunt creativity ability to work at speed and with grit and perseverance You will also bring Familiarity and experience in performance improvement concepts Experience developing process maps service blueprints or customer journeys Strong analytical skills in particular quantitative analysis Excellent conceptual and analytical skills and system thinking ability and ability to deal comfortably with ambiguity and complexity Experience working with customers business owners and senior managers Visual design skills e g developing visual dashboard reports Passionate about customer needs behaviours and outcomes If you think you can bring the above then we can provide you a great place to work with the right challenges to help you grow For more information about this role please refer to the job description NZQAs Customer Charter and Organisational Values This position is a fixedterm role until 2021 NZQA is accountable for managing the New Zealand Qualifications Framework administering the secondary school assessment system independent quality assurance of nonuniversity education providers qualifications recognition and standard setting for some specified unit standards NZQA has a goal to be a Te Reo M ori learning organisation by 2020 For more information about this role and NZQA please refer to the job description NZQAs Customer Charter link removed Organisational Values link removed and NZQA Staff Benefits link removed If you are applying viewing through Seek please click apply now to access these links If you would like to discuss further please call Denise Rozney 04 463 4371 Applications close at 5 00 pm on 4 December 2019

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