Territory Account Manager Gilmours Mt Roskill is charged with accountability of achieving budgeted sales targets by soliciting new business from new and existing customers while managing existing customers in the specified territory.
Duties and Responsibilities :
Personally contact potential and existing customers by cold calling, generating sales leads, responding to sales inquiries to secure new and increased business accounts to meet established sales targets.
Account Management of existing customers within the territory.
Achieve maximum sales, growth and account conversion within the assigned territory.
Complete and submit sales reports as required via Salesforce.
Act as a liaison with customer service to direct inquiries regarding admin and operational or any other problems that may arise.
Being up-to-date with any information concerning products, fluctuations in competitors and market performance.
Displaying an attitude and behaviour reflecting "Think Customer" at all times.
Prepare and present territory reviews, pipeline and forecasted sales to target.
Maintain pipeline and manage customer contacts, data quality within Salesforce for your territory.
Prepare, implement and execute Strategic Account Plans at both Account and Group Level and update on a Monthly and Quarterly basis.
Responding and assisting the Sales Manager and Store Manager in responding to RFP’s on going to achieve the annual sales targets.
Monitor all accounts within your territory at Account and Group Level and report Quarter on Quarter and Year on Year sales results.
Implement to the back office client requirements and contract / SLA obligations.
Build and Maintain account Relationships and customer satisfaction.
Identify and win new business with existing Key / Enterprise account through effective new business development and account management.
Be able to manage high revenue based opportunities commercially to meet revenue and margin growth strategies.
Produce Territory Reviews and Pipeline Reports as set by the Sales Manager.
Professionally handle incoming requests from customers and ensure that issues
are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfil
customer needs, educate the customer where applicable to prevent the need for
future contacts and document interactions through case and contract / SLA tracking.
Provide quality service and support in a variety of areas including, but not limited
to : order capturing, placing orders, system / on line store education troubleshooting, pick, pack and deliver urgent orders, ranging / quoting of new product lines.
Troubleshoot customer issues over the phone.
Use CRM (Salesforce) and Operating (SAP) information systems to analyse the customer’s situation.
Maintain a balance between company policy and customer benefits in decision
making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements
that positively impacts the customer’s experience.
Responsible for compiling and generating reports as they relate to customer
Proven ability to develop new accounts and new business opportunities.
Minimum 3 5 years of proven, successful experience in FMCG, Food Service Sales Territory Management.
Successful experience calling on SME companies to large multinational corporates.
Highly developed communication, presentation and interpersonal skills.
Excellent command of the English Language.
Ability to multi-task and work in a fast paced team environment.
Positive and Professional attitude under pressure.
Ability to actively listen, empathise and present to potential and current customers
Self-motivated, with high energy and an engaging level of enthusiasm.
Commitment to delivering and continuously improving excellence in customer service.
Comfort and ability to meet with potential customers while developing and presenting sales presentations.
Ability to Manage a Territory in all aspects whether strategic, portfolio, Account and New Business.
Intermediate Level (Level 3) in Salesforce (CRM) or an equivalent CRM.
Intermediate Level (Level 3) in SAP or an equivalent Operating System.
Intermediate Level (Level 3) in SAAS and HAAS solution selling.
Advanced Level (Level 4) in Microsoft Office, i.e. Powerpoint and Excel.
Territory as assigned.
Travel as required within your assigned territory.
Attendance at Industry related trade shows.
If you are looking for an opportunity to improve your standard of living through personal drive, developing new skills and taking on more responsibility then we would be well worth meeting .
Please complete the online application process.