CRM Specialist & Online Support
6d ago
source : Recruitme

Company :

Wine-Searcher Limited

World?s Most Influential Wine Website

Position :

CRM Specialist & Online Support

Sales / Support Full-time

Location :

Auckland, New Zealand


You will be joining the world's largest online Search Engine and price comparison website for wines and spirits. We're looking for a full-time staff member to join our online Customer Relationship Management team in New Lynn, Auckland, NZ.

This customer-facing team partners with our product, software development, and finance teams to deliver online search and ecommerce services to wine and spirits businesses around the world.

We're looking for someone to start quickly. If you like working in IT, have an attention to detail, and understand commerce, then we'd like to hear from you.

We require :

  • An interest and understanding of wine (or spirits) and knowledge of food and wine matching.
  • Experience with managing customer complaints, and online help resources.
  • Familiarity with cash, reconciliation and financial management admin, and prior experience with a Customer Relationship Management (CRM) system.
  • English and Mandarin communication skills.
  • Responsibilities include :

  • Help a team achieve online global sales and quality control goals.
  • Provide efficient and timely services to the worldwide wine retail community - being the first point of contact to handle and resolve customer complaints around ecommerce and online sales.
  • Monitor and respond to numerous IT system quality-control check-tasks.
  • Work to deliver best user-experience (UX) customer complaint resolutions globally.
  • Support daily / monthly financial reconciliation and admin.
  • Industry type that you are likely to be from :

  • IT, hospitality, wine, ecommerce
  • Benefits :

  • Opportunity to improve customer service skills.
  • Be part of a globally recognised brand.
  • Increase your knowledge of the wines of the world.
  • We will help you grow

    This is an office-based, full-time position. Please forward your CV, cover letter to jobs and provide evidence of your work visa or citizenship via the apply button below.

    We are afraid that only shortlisted candidates will be contacted.

    Remuneration is dependent upon your profile and previous experience.

    Working in New Zealand

    Overseas applicants wishing to work in New Zealand must ensure you have the right to work in the country - For information about working in New Zealand, please visit Immigration New Zealand.

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