Customer Services Officer - Maternity Cover
Boehringer Ingelheim
Auckland, Auckland Region, NZ
2d ago

Customer Services Officer (Maternity cover)

Full time / contract until March 2021

Commercial Supply Chain

East Tamaki, Auckland

The Boehringer Ingelheim Animal Health business is a global leader in animal health. Our work is guided by a passionate belief in a future in which no animal suffers from a preventable disease.

  • We provide advanced, preventive animal healthcare
  • We develop vaccines, parasiticides and pharmaceuticals that protect animals against disease and pain
  • We develop new and advanced therapies to help manage chronic diseases more effectively, limiting pain and slowing down disease progression
  • Across the globe, we create the future of animal well-being, a future defined by science and powered by innovation, so critical for our success.

    Through our innovative and ground-breaking solutions, our highly-skilled employees support farmers, veterinarians and pet owners who raise and deeply care for their animals.

    Reporting to the Distribution Manager, we have an exciting opportunity for a Customer Services Officer to be based in East Tamaki, Auckland.

    The Role :

  • Product order processing and delivery, including preparation and processing of credits
  • Liaison with contract distribution warehouse
  • Assisting with pricing for finance e.g. testing to see if all prices calculate correctly
  • Ensure orders (local and export) are acquired and processed accurately and in a timely manner
  • Develop and maintain professional customer relationships
  • Proactive sale and promotion of Boehringer Ingelheim products and services
  • Coordinate and determine delivery of customer services in line with customer expectations
  • Work with Accounts Receivable Administrator to keep outstanding debtor levels at a minimum
  • Sales analysis and reporting as required
  • Stock reconciliations
  • Provide assistance to Supply Chain Manager
  • What you will have :

  • Strong customer focus and phone manner
  • Proficiency in the Microsoft Office suite of products
  • Experience with CRM programs
  • Minimum 2 years experience in Customer Services Role
  • SAP experience
  • Business qualifications
  • Who we are

    At Boehringer Ingelheim we create value through innovation with one clear goal : to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.

    As a family owned company we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

    Learning and development for all employees is key, because your growth is our growth.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form