Customer Services Officer - Maternity Cover
Boehringer Ingelheim
Auckland, Auckland Region, NZ
2d ago

Customer Services Officer (Maternity cover)

Full time / contract until March 2021

Commercial Supply Chain

East Tamaki, Auckland

The Boehringer Ingelheim Animal Health business is a global leader in animal health. Our work is guided by a passionate belief in a future in which no animal suffers from a preventable disease.

  • We provide advanced, preventive animal healthcare
  • We develop vaccines, parasiticides and pharmaceuticals that protect animals against disease and pain
  • We develop new and advanced therapies to help manage chronic diseases more effectively, limiting pain and slowing down disease progression
  • Across the globe, we create the future of animal well-being, a future defined by science and powered by innovation, so critical for our success.

    Through our innovative and ground-breaking solutions, our highly-skilled employees support farmers, veterinarians and pet owners who raise and deeply care for their animals.

    Reporting to the Distribution Manager, we have an exciting opportunity for a Customer Services Officer to be based in East Tamaki, Auckland.

    The Role :

  • Product order processing and delivery, including preparation and processing of credits
  • Liaison with contract distribution warehouse
  • Assisting with pricing for finance e.g. testing to see if all prices calculate correctly
  • Ensure orders (local and export) are acquired and processed accurately and in a timely manner
  • Develop and maintain professional customer relationships
  • Proactive sale and promotion of Boehringer Ingelheim products and services
  • Coordinate and determine delivery of customer services in line with customer expectations
  • Work with Accounts Receivable Administrator to keep outstanding debtor levels at a minimum
  • Sales analysis and reporting as required
  • Stock reconciliations
  • Provide assistance to Supply Chain Manager
  • What you will have :

  • Strong customer focus and phone manner
  • Proficiency in the Microsoft Office suite of products
  • Experience with CRM programs
  • Minimum 2 years experience in Customer Services Role
  • SAP experience
  • Business qualifications
  • Who we are

    At Boehringer Ingelheim we create value through innovation with one clear goal : to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.

    As a family owned company we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

    Learning and development for all employees is key, because your growth is our growth.

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