Client Services Manager - Auckland
healthvision
Auckland, Auckland, NZ
23h ago
source : WHATJOBS

We are looking for an experienced Client Services Manager to join our highly skilled and committed Homecare team. It is a Permanent Role based in our Greenlane office.

This role forms part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the community.

These range from home and personal care support to full nursing care for complex long-term clients. Key responsibilities : Matching and rostering of support workers with clientsInvolvement in the recruitment and retention process of support workers including performance feedback, education, and trainingHealth and Safety assessments of client homesRelationship-building with clients and promotion of the Healthvision brandThe work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in people’s lives.

There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes.

Outstanding customer service skills, being empathetic and a good listener is essential to this role in addition to being able to negotiate competing demands.

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.

Full training and comprehensive induction and orientation package will be provided.Skills & Experience : A health background is preferable (health-related qualification is preferable)Management experience is a must (Coordinator or above level) with proven scheduling and coordination skillsComputer literateSound verbal and written communication skillsA can do’ attitude and motivation to deliver outstanding serviceHighly organised with strong time management skillsTeam player attitude with the ability to work autonomouslyAbility to relate supportively with others from different socio-economic and cultural backgroundsFull Drivers licenceAs we are a Frontline Healthcare provider, under the COVID-19 Public Health Response (Vaccinations) Order 2021, we can only consider applicants who are fully vaccinated against COVID-19.

About usHealthvision is an award-winning provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We pride ourselves in working closely with our clients, families, and whānau to best understand their holistic needs, and provide a comprehensive wraparound service to maximise their independence.

At Healthvision we love what we do and are passionate about making a positive difference to the lives of others.Applicants must have the right to work legally and permanently in New Zealand.

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