Customer Experience Specialist
Tourism Holdings Limited
Auckland South, NZ
1d ago

Our Auckland Airport branch is looking for an exceptional Customer Experience Specialist, who thrives on providing amazing service and having a laugh.

We pride ourselves on excellent Customer Service (both in store and online), and strive to 'go the extra mile' for customers.

As a key point of contact for customers, you will be an integral part of the team at RV Super Centre.

In this new role you will focus on all of our "non-customer facing" service channels, including phone, email, and our website chat.

You will also help our "in-store" customers from time to time.

While it would be ideal if you have worked within this industry, our team come from a wide variety of backgrounds.

Some of your key qualities will include :

  • Superb communication skills, both verbal and written
  • Can easily build rapport with customers
  • Great sense of humour, and not afraid to laugh out loud
  • Strong team player with oodles of positive energy
  • Did we mention a sense of humour?
  • Call Centre experience (Desirable but not required)
  • Excellent PC Skills (knowledge of retail systems is an advantage)
  • Good numeracy and cash handling skills
  • Able to work weekends
  • Dazzling attention to detail
  • Your key responsibilities will include :

  • Outstanding Customer Service - via email, website chat, phone and in store
  • Become an expert on RV Super Centre's products & services
  • Referring customers to more specialised support as required.
  • Facilitating Customer orders / bookings
  • About Us

    The RV Super Centre is part of thl - the largest operator of RVs IN THE WORLD. The RV Super Centre dealership network offers a wide range of services to campervan, motorhome and caravan owners, with three dealerships in Auckland, Christchurch, and Queenstown .

    Our Auckland RV Super Centre dealership boasts a large onsite Service and Repair Centre for all maintenance and refurbishments, and a large Retail Shop for all campervan consumables and accessories from leading brands.

  • Tourism Holdings Limited delivers world-leading customer experiences. We do this through our other iconic brands like Maui, Britz, Mighty, Road Bear, El Monte and Just Go;
  • delivering motorhome holidays in NZ, Australia, USA, UK and Africa, and Kiwi Experience, Waitomo Glowworm Caves and Black Water Rafting, our very own NZ tourism brands.

    So If you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

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