Customer Activation Manager - Health
Reckitt Benckiser Group
New Zealand
2d ago
  • Manage the input of product baselines and uplifts
  • Manage month end accruals to ensure that accrued funds represent what is required
  • Sell in’ promotional plans to all customers
  • Communicate promotional plan and executional expectations to the field team
  • WIP Notes and Foodstuffs Framework used as the key tools for communication
  • Build strong relationships and ensure regular communication with the Regional Field Sales Managers
  • Ensure field team are providing visibility to planned and actualised TI, allowing for this to be factored into month end accruals process
  • Work with Consumer & Shopper Marketing to align customer promotional plans to key activation timings
  • Analyse promotional performance to understand NR ROI actual vs plan
  • Review monthly performance with Consumer & Shopper Marketing, aligning on trends and recommended strategy changes based on ROI delivery
  • Oversee the validation of customer invoices and pricing claims
  • RB is different : good enough’ isn’t good enough here.

    RB is the world's leading consumer health and hygiene company, We work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Nurofen, Strepsils, Dettol, Scholl & Veet.

    In recent years, RB has achieved a lot of success within our industry. With the changing economic environment there is a huge change in consumer expectations, so we must change the way we engage our customers and take advantage of this digital age.

    As a result of this, we have created 2 focused and fully accountable business units Health and Hygiene Home. We have the same proud heritage, but now we’re able to better cater for our very diverse consumer needs.

    With a bright and exciting future ahead of us, we are searching for an experienced Customer Activation Manager to join our Sales team.

    This role is responsible for managing the forecasting and promotional activity for the Foodstuffs business for the Health & Personal Care category with a view to consistently driving forecast accuracy improvements and ensuring optimal execution of promotional activity that is in line with RB strategies and drives a positive NR ROI

    This role reports to the National Business Manager and is based at our Auckland offices.

    Role & Responsibilities :

  • Manage the input of product baselines and uplifts
  • Manage month end accruals to ensure that accrued funds represent what is required
  • Sell in’ promotional plans to all customers
  • Communicate promotional plan and executional expectations to the field team
  • WIP Notes and Foodstuffs Framework used as the key tools for communication
  • Build strong relationships and ensure regular communication with the Regional Field Sales Managers
  • Ensure field team are providing visibility to planned and actualised TI, allowing for this to be factored into month end accruals process
  • Work with Consumer & Shopper Marketing to align customer promotional plans to key activation timings
  • Analyse promotional performance to understand NR ROI actual vs plan
  • Review monthly performance with Consumer & Shopper Marketing, aligning on trends and recommended strategy changes based on ROI delivery
  • Oversee the validation of customer invoices and pricing claims
  • Is this You?

  • Results oriented, entrepreneurial and self-motivating.
  • Tenacious and resilient, driven to achieve even when faced with obstacles
  • Leadership and interpersonal skills capable of building strong working relationships and influencing customers and internal teams
  • Strong commercial understanding of business issues / opportunities
  • Strong communication skills, both written and oral (in English)
  • Strong understanding of sales and marketing strategy and planning issues
  • Strong analytical skills with ability to develop strategies, tactics and measurable implementation
  • RB offer excellent benefits and the chance to progress your career within a truly global organisation.

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