In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
Job Profile Summary
The MS Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.
This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.
The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA).
The MS Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity.
Ensures contracted Managed Services outcomes are delivered to the client.
Radford reference :
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.
Provides support to customer / users where the product is highly technical or sophisticated in nature. Survey Tip : In software companies this position generally interacts directly with the customer / user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
Working at NTT
Senior Storage Engineer Shared Platforms
If you have a desire to succeed and drive your own career,NTToffers you the opportunity to make that happen.
We believe that when we’re connected, the world becomes a better place. Everything we do today is with the intention of building a better, more sustainable tomorrow.
It’s about connecting both in the technology sense and the people sense. We enable our clients with the right solutions and services so that they too can contribute to a more connected future.
We're positioned to lead the change in the biggest transformation that the IT industry has seen in decades and we need your talent, skill, and ambitious ideas.
As a Global Top Employer to over40 000great people in more than 57countries, you'll be working with teams across the world.
You'll be doing great things for our clients and helping them achieve their business ambitions.
We are looking for ahighly skilledSenior StorageEngineer to joinourteam in central Auckland.
This team is the 3rd line support for any issues related to theStorage infrastructure
This role requires you to :
Provide 3rd level supportand managementforenterprise storage environment.
Be the subject matter expert responsible forthe operation of allthingsstoragerelated.
Identify and improve the customerstorageenvironment. This includes activities such as proactivemonitoring,upgrades,and automation.
Adviseand assist the customer withqueries, andcomplexprojectsthat require storagetechnologies.
Use your technical and problem-solving skills to troubleshoot and resolve issues within agreed SLA timeframes
Excellent verbal and written communication skills are essential.
Perform well under pressure and changingproject and BAUtimeframes and priorities.
Day to day operation and monitoring of backups to ensure that restores meet theagreed RPO and RTO.
Work in an Agile environment that is continually improving to delivercustomer focused outcomes.
This role will require you to be on-calland perform out of hours work.
To be the successful candidate you must have the following experience & skills .
Haveexperiencein the management and monitoring oflarge and complex SAN environments.
Experiencewith a wide variety of storage protocolsand fabric infrastructure.
Monitoring the environment withindustry standard management and monitoring tools and platforms.
A knowledge of ITIL and Agile methodologies.
Keep thestorageenvironment evergreen byperforming upgradesand patches to keep the environmentwithinn-1 version compliance.
Experience with Microsoft technologies such as Active Directory, DNS, IIS etc would be advantageous.
Be ambitious, a team player and always willing to go the extra mile.
Expertisein administeringNetapp 7-Mode andcdot,HP,Pure,Cisco as well as otherIBMstorage hardwareand software.
Familiar with the storage and multipath configuration requirements on Windows, Linux, AIX,Solarisand VMware.
Ensure thatall backed updata can be restored tomeetsthe customers RPO andRTO SLA’s.
Experience withstorage protocolssuch as FCOE, iSCSI, FC as well as themanagement of Cisco fabricswitches inrelation to zoningandvsansetc
Familiar with monitoringproducts such as Nagios,SplunkandSCOMwould be advantageous.
Understandingand knowledgeofVMwarevSpheremanagementwould be advantageous.
What will make you a good fit for the role?
Some of the q ualifications listed below would be advantageous
Pure Storage Certified Associate
Any other applicablenetworking or vendor certifications advantageous
You will join a dedicated client support team of30. Awesome team, great environment, exciting client.
The environment is large and complex and you will have the opportunity to work in a wide rangeof technologies for one of New Zealand'sbest knowncompanies.
If you have the right attitude who is passionate about technology and loves working in a large corporateenvironmentplease apply with your covering letter and CV.
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.