CUSTOMER SUPPORT TECHNICIAN
WorldNet
Auckland City, AUK
19h ago
source : ExploreJobs

Are you currently studying IT and looking to take your first step in gaining experience in the marketplace? Then, this is a good opportunity for you to step into IT environment.

We require Customer Service and Sales consultants who represent our products and services in order to obtain new customers as well as support existing business and residential customers.

Must have Excellent communication (oral and written), interpersonal, organisational, and presentation skills.The ideal candidates will be intensely customer oriented with an excellent telephone manner - 2 / 3 years Internet and computer experience would be advantageous.

Responsibilities : Support account / technical issues for the residential and business customersWalk with customers through the process of the servicesTroubleshoot account / technical issues with other department / teamDiagnosing, troubleshooting and identifying solutions to resolve the technical issuesPresent, promote and sell products / services using solid arguments to existing and prospective customersCoordinate sales effort with team members and other departmentsFollowing standard procedures for troubleshooting or unresolved issues to the appropriate internal teamsGeneral office worksRequired Skills : Relevant IT qualificationHands on experience in computer, operating systems and network installation and maintenanceAble to diagnose and repair both network and computer faults quicklyExcellent customer service and problem solving skillsAttention to detail and ability to work in a variety of customer situationsStrong presentation and communication skills, both verbal and written in EnglishKorean speaker would be advantageous.

Strong call control / call management and follow-through skillsResourcefulness, flexibility, sense of urgency, active and positive can-do attitudeNZ citizen or permanent residents will have higher priority.

If you are interested in this great opportunity, please send your CV to recruit worldnet.co.nz.

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