Administration Assistant, Heartland Reverse Mortgages, Australia
Heartland Bank
Melbourne CBD, NZ
2d ago

Hi! I’m Jessica Douglas, the Senior Manager - Operations at Heartland Reverse Mortgages, we're looking for a fantastic Administration Assistant to join our awesome team based in Melbourne, Australia.

Is this your next role?

You’ll help our customers, and contribute to Heartland’s growth, by completing pre and post settlement loan administration activity.

Heartland Reverse Mortgages is Australia’s leading reverse mortgage provider. With an award winning product and a passionate team, we aim to meet the financial services needs of senior Australians and help them live a more comfortable retirement.

We strive to be the preferred choice for our customers and partners by being experts in our field, providing unparalleled customer service, having a market leading product, and developing strong relationships.

More and more senior Australians need assistance to help them achieve financial freedom in retirement, with independence, dignity and peace of mind.

Our Reverse Mortgage helps them to do this, and Heartland has ambitious growth aspirations to meet this need. We’re also broadening our offering beyond reverse mortgages and you can check out what we are doing on our website

Does this sound like you?

You’re a strong communicator who’s passionate about helping customers. A star with time management and organisation, you've super strong attention to detail.

You’ll likely have some financial services administration experience, or if not, you’ll have office and / or customer service experience from a fast paced environment.

With a can do’ attitude, you’re a true team player, you love supporting your team mates, and work at pace.

You’ll have :

  • 1+ year in an administration role
  • Strong customer service skills
  • Strong administrative skills
  • Understanding of the financial services industry desirable
  • Excellent communication skills - written and verbal
  • Strong Microsoft Office (Excel, Word, PowerPoint) skills
  • Strong problem solving and analytical skills.
  • A bit about us and what we do

    Heartland Group Holdings is an NZX / ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia, with its main Australian business being Heartland Reverse Mortgages.

    We provide award-winning savings and finance products to a diverse range of customers across Australia and New Zealand, including business owners, farmers and retirees.

    Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.

    Can you see yourself here?

    We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.

    We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, rainbow committee, wellbeing and sustainability groups).

    Some of our other benefits include :

  • Breakfast supplied, fresh fruit and Friday night drinks
  • Regular activities run by our Wellness Committee (such as Chinese New Year lunch and Christmas Quiz night dinner)
  • Te Reo Māori lessons
  • Occupational Counselling Support Program
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