Service Advisor
Terra Cat
Palmerston North, NZ
4d ago
  • Competitive salary + lots of staff benefits
  • Ongoing personal and career development opportunities
  • Pivotal role between customers and the workshop
  • The role :

    Our Service Advisor is responsible for providing exceptional customer experiences every day, using their superior communication skills and their methodical and organised work habits.

    Liaising with customers to prepare and deliver quotes, opening, updating and closing service calls and liaison with our Service Supervisor and Technicians forms the major part of this role.

    You will be using multiple systems and apps so your technology skills will need to be top notch. You will be one in a team of three Service Advisors in the branch so superior team work is critical to success.

    What we offer :

  • A competitive salary
  • 6% employer contribution to your superannuation fund
  • Subsidised medical insurance
  • Discount fuel card
  • Regular training
  • Career progression opportunities
  • A supportive team with a good knowledge base
  • Your uniform
  • An active social club
  • We are seeking someone who :

  • is passionate about delivering great customer experiences
  • possesses a high level of computer literacy and experience in the quotation and invoicing processes
  • is experienced, or has an interest, in our, or a related industry (heavy equipment / machinery / automotive etc)
  • is a team player, an excellent communicator and enjoys having fun
  • Our company :

    Terra Cat is the New Zealand Caterpillar dealer. With a network of 14 branches, we offer the entire Caterpillar product range, and the parts and services connected to supporting our product.

    With a strong vision of where we want to be in 2025, our values of No Harm, Integrity, Openness and Care guide what we believe, what we stand for and how we work.

    It’s a great time to join our team at Terra Cat!

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