Contact Centre Agent

The Warehouse Group

Auckland, New Zealand

4d ago

About Us :

Here at Noel Leeming, Services are a key differentiator in setting us apart from the competition. Our services range and offering ensures customers can use both their technology & appliances the way they want to and in the space they need to.

We can deliver, install, set up, & protect our customers' purchases, as well as recommend and educate to ensure individuals and businesses get the right solution for their needs.

The team continues to evolve & take shape with a variety of new roles becoming available. This is truly an exciting time to join the team - you will have the opportunity to be part of a growing area of the business and shape its future direction.

About the Role :

As a Contact Centre Agent, you will provide support to stores and customers, via phone and email, to ensure our customers receive the best possible service, covering Tech Solutions Bookings and Claims Administration.

You will also work with customers and vendors to ensure that our other Services offerings are proactively managed, and our SLAs are met.

As a Contact Centre Agent your key responsibilities will be :

Responding to customer & store enquiries, taking ownership through to resolution.

Handling all customer queries across all channels of communication within the required SLA’s

Managing the majority of customers contact via phone and email

Building rapport with the customer by active listening and adapting communication style.

Keep up to date with processes and procedures to ensure accurate information is provided.

About You :

The ideal candidate will have :

Previous experience in a contact centre role (desirable)

Good knowledge of both Claims process and insurance

Excellent written and verbal communication skills.

An outstanding phone manner being able to express ideas, thoughts and concept clearly.

Great attention to detail and accuracy of work.

The ability to work with a sense of urgency and thrive working under pressure.

Have the ability to work with a diverse array of people and build successful working relationships both internal and external customers.

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