IT Field Service Agent
Penrose, NZ
5d ago

About the Role

The IT Field Service Agent will deliver on-site support to the laboratory facility in Auckland (Penrose office) along with periodic on-site maintenance visits to our other locations in the North and South Island.

Remote support to other users across Australia and New Zealand is also provided together with his / her colleagues. The majority of the requests are related to front-end systems such as desktops, laptops, fixed and mobile phones and applications.

Back-end systems such as servers and networking are managed by Australian and global IT Operations teams, with the Field Service Agent acting as a key on-site contributor to related projects and tasks in New Zealand.

This will allow the successful applicant to gain valuable experience outside the traditional scope of Level 1 / 2 Service Desk functions.

Eurofins is a fast-growing company so the Field Service Agent will be regularly called upon to participate in migration and integration projects that will provide opportunities for travel, experience and career growth.

Objectives :

  • Maintain a high level of customer satisfaction;
  • Ensure adequate IT support is accessible for end user platforms;
  • Communicate and apply group policies and processes;
  • Improve user's satisfaction by following and proposing improvements to any kind of systems, policies, processes and work instructions;
  • Apply information system security rules (rights, password changes, Group security recommendations);
  • Adherence and adoption of IT Group Standards;
  • Maintain proper inventory of assets (hardware and software licenses);
  • Maintain backup and maintenance processes.
  • Qualifications

    Qualifications and Experience :

  • Bachelor or equivalent in Information Technology or equivalent experience;
  • Applicants with relevant certifications (e.g. ITIL, CompTIA A+, etc.) will be looked on favourably;
  • Experience in a Level 2 Service Desk or similar position considered an advantage.
  • Required Skills :

  • Excellent verbal and written English;
  • Strong organisational and time management skills;
  • Solid knowledge of Microsoft end-user environment (hardware and Windows OS);
  • Able to operate independently and successfully manage priorities and responsibilities.
  • Good knowledge of mobile solution and devices (Android, iPhone, etc.);
  • Basic knowledge of networking (switches / patches / IP / Subnets);
  • Basic knowledge of VoIP / IP Telephony;
  • Knowledge of a scripting language (PowerShell preferred) would be an advantage;
  • Excellent interpersonal and communication skills; team player.
  • Experience in IT support is valued however we will happily consider graduates with suitable qualifications and a willingness to learn and contribute.

    This position is primarily focused on customer satisfaction therefore a service oriented attitude, excellent verbal and written skills and focus on quality of work is required when working under all circumstances.

    Candidates must hold permanent valid work rights in New Zealand.

    Additional Information

    All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.

    To be considered for an interview the candidate must :

  • Submit a resume and cover letter in PDF format. The cover letter must highlight your suitability for the role by relating examples of your experience against our selection criteria (see Qualifications & Skills );
  • Fulfil the following task : in your cover letter, please quote our job ID. It can be found exclusively on the DNS record of
  • Be in and eligible to work in New Zealand, either as a citizen or have Permanent Resident working rights.
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