GBS Order Management and Export Champion ANZ
The Kraft Heinz Company
4d ago

About the role :

This role is responsible for supporting the transformation and day-to-day execution of functional business processes in accordance with the Service Level Agreements aligned with Kraft Heinz Australia and New Zealand business stakeholders.

The role will work in partnership with third party Business Process Outsourcing partners to identify and drive continuous improvement initiatives to boost performance and business results.

The Senior Manager, Order to Cash, ANZ will serve as a key member of the Australia and New Zealand Global Business Services (GBS) management team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.

Responsibilities :

  • Oversee the transactional execution of business processes including the people, process and technology across the Australia and New Zealand Domestic and Export areas
  • Collaborate with ANJ leadership to understand and review policy changes
  • Lead the improvement of business processes within the global process playbook with minimal deviations for local legal, fiscal or system limitation requirements
  • Ensure process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls
  • Collaborate with the Global Process Owners to define the global process design, service delivery model and process roadmap for the processes under management and influence decisions where required
  • Continually review performance metrics, identify issues, and ensure that processes meet / exceed customer quality requirements.
  • Work with business SME’s, other GBS Champions and Global Process Owners to address ongoing performance issues.

  • Support the GBS ANZ Lead in steering the GBS strategy and delivering business value
  • Accountable for identifying and delivering continuous improvement opportunities that transform and streamline the end-to-end process and drive efficiencies and / or higher performance levels
  • Act as the Champion for major investments and improvement initiatives in the process
  • About you :

  • Bachelor’s degree is required, MBA is preferred
  • Post graduate certification in GBS is preferred
  • Full function Order management & Export processing
  • Minimum of 5 years of progressing work experience in leadership roles
  • Experience leading Continuous improvement initiatives
  • Experience managing BPO or offshore teams
  • Benefits program :

    We empower our people to own their work- and it’s true our employees are our competitive advantage so we take care of our Kraft Heinz family with our Live Well’ benefits program :

  • Hybrid Working- flexibility around when and where you work
  • Free Food - our kitchen is fully stocked with our products for you to enjoy!
  • Gatherings - monthly drinks & nibbles- End of Year Celebration
  • Wellbeing - annual health checks & flu shots- onsite wellbeing sessions & webinars
  • Volunteering volunteer days with Foodbank- meal packing events for our Global partner Rise Against Hunger
  • Keeping Fit join our Run Club and sign up for discounted gym memberships & classes
  • Purchase Leave purchase additional annual leave at the beginning of each calendar year
  • Parental Leave - 12 weeks paid parental leave for primary caregivers
  • The Kraft Heinz Company Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces- promotes and values diversity and inclusion.

    Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria.

    So, if this opportunity excites you and you think you have skills and experience that can add value (even if not specified), please don’t hesitate to apply!


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