Operations Manager
CSA Group
4d ago

Job Summary :

To develop, implement, and manage effectively; laboratory and engineering certification and operational processes and systems.

Leading continuous improvement and change management to support CSA Group in achieve excellence in service delivery within defined cost and productivity objectives.

To ensure that all activities related to the certification operation are accomplished promptly and proactively within time and cost schedules consistent with the Regional objectives and the objectives of the global company.

  • Overall accountable for on-time delivery of CSA Services in responsible business areas. - Supports business leaders with creation, presentation, and ultimate delivery of business strategies.
  • Overall accountable for productivity and development of business areas in line with agreed strategy. - Overall supervision of business areas;
  • Strategic Planning, Budgeting; hiring employees; mentoring and advising; promoting employees; assigning and evaluating work, terminating employees, reviewing performance annually.

  • Leads the development of process improvement initiatives. - Leads teams with staffs from all levels of the organization in the design and creation of substantial and / or cross-functional process solutions.
  • Ensures effective supporting training and implementation plans are developed and conducted. - Alignment of infrastructure (metrics, rewards) with overall corporate goals and process improvement outcomes.

    Integration of continuous improvement into everyday operating practices of organization. - Supports effective hiring, training and performance assessments of both direct and indirect reports.

  • Plans and recommends the workload distribution of the operation, personnel requirements and proposed methods and / or procedures governing the operation of the group.
  • Represents CSA Group globally. - Actively promote professionalism and adherence to corporate values. - Advise on resources required, including staff recruitment and capital expenditure.
  • Implement the company health and safety policy. - Performs other duties as assigned by Management.
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