Main Purpose of the Job
Provision of friendly and efficient food and beverage service that meets the guest’s expectations.
Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
Deliver orders promptly to the kitchen production area.
Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
Keep tables and service areas clean and tidy as per procedure manual.
Maintain hygienic food service techniques during service.
Take responsibility for your designated section and station.
When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
Any other reasonable request as required by your Supervisor or Hotel Management.
Requirements for the role include :
Experience in A la Carte Service
Strong cash handling skills
An excellent telephone manner
Ability to exceed customer expectations
Excellent time management skills
The ability to work under pressure
Flexibility with varied shift patterns
Knowledge of MICROS would be an advantage
The ideal candidate will be dedicated to providing our customers with the highest quality of service that this Wellington hotel is renowned for.