Food & Beverage Attendant
Accor Hotels
Wellington, North Island, New Zealand
6d ago

Key tasks

Main Purpose of the Job

Provision of friendly and efficient food and beverage service that meets the guest’s expectations.

Key Duties

Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.

Deliver orders promptly to the kitchen production area.

Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

Keep tables and service areas clean and tidy as per procedure manual.

Maintain hygienic food service techniques during service.

Take responsibility for your designated section and station.

When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling

Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

Any other reasonable request as required by your Supervisor or Hotel Management.

Requirements for the role include :

Experience in A la Carte Service

Strong cash handling skills

An excellent telephone manner

Ability to exceed customer expectations

Excellent time management skills

The ability to work under pressure

Flexibility with varied shift patterns

Knowledge of MICROS would be an advantage

The ideal candidate will be dedicated to providing our customers with the highest quality of service that this Wellington hotel is renowned for.

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