Service Delivery Manager
6d ago



Fujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries.

We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to work.

Fujitsu Oceania is focussed on winning our customer’s trust to improve their businesses, supporting our people to reach their full potential and doing good things for society, all whilst delivering sustained profitable growth.

Work with a giant of technology :

Our s are the central point of contact for our customers, responsible for the overall delivery of all agreed services and the main interface between Fujitsu technical teams and the client.

We are looking for client focussed, commercially astute individuals who are driven, not only by Customer Service, but by a continuous improvement approach to the people and processes that deliver it.

In this role you will focus on four key themes - delivering to all service obligations, developing effective relationships and teams, innovating and improving productivity, and growing and transforming the business.

The keys to success in this role will be your ability to deliver and achieve in-contract growth and profit improvement targets for assigned customer accounts.

Typically you will have one, or occasionally two or three smaller customers, so we are talking large enterprise accounts with complex service agreements.

You will need to enjoy a sometimes complex and changing environment that will require a mix of skilful proactive and responsive action.

You will be responsible for ensuring the customer is consistently satisfied and expectations are exceeded, enhancing Fujitsu's reputation as an IT service provider and identifying opportunities to grow the business.

Building your own path to success :

To be successful in this role, you will have :

  • Experience managing Service Delivery under an ITIL framework
  • A background working in the IT industry, preferably in an outsourced environment
  • Experience with (and interest in developing further) client operations, contract adherence, monitoring and reporting, financial management of projects and services, and risk management
  • A passion for Continuous Improvement
  • Natural relationship ability that includes excellent stakeholder management, communication and interpersonal skills
  • Fujitsu Vaccination Policy

    Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption).

    Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same).

    Consequently, as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorized exemption approved by Fujitsu’s Crisis management Team (CMT).

    Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.

    Come Share our Vision :

    We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits.

    If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.

    Work your own way : https : / / / au / about / careers / own-way / index.html

    Achieve together : https : / / / au / about / careers / achieve-together / index.html

    Our Process : https : / / / au / about / careers / trusted / index.html

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