Brief about the role . For example : This position will primarily be responsible to interface with key stakeholders; apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design;
play an important role in creating the high level design artifacts; to deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty;
part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Your Key Responsibilities
Stakeholder engagement and management
Ensure that the problem management information reflects accurate errors and is complete
Proactively detect and prevent future problems / incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
Develop trend analysis and prepare service improvement plans to address identified gaps
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Proven track record of working collaboratively to improve the customer’s experience
Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers, and architects
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Country citizens and those authorized to work in Country are encouraged to apply. We are unable to sponsor at this time.
Good knowledge and skills in Telecom
Good skills in Problem Management
At least 10 years of experience in Primary Skill Development projects delivery experience
Strong communication, presentation, and relationship management skills
Excellent verbal and written communication skills
Experience in software development life cycle
Ability to work in team in diverse / multiple stakeholder environment
Experience and desire to work in a Global delivery environment.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Travel may be required as per the job requirements.
What’s in it for you?
We are not just a technology company full of people, we’re a people company full of technology. It is people like you who make us what we are today.
Welcome to our world : Our people, our culture, our voices, and our passions. What’s better than building the next big thing?
It’s doing so while never letting go of the little things that matter. None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment in which to do them, one where ideas can flourish, and where you are empowered to move forward as far as your ideas will take you.
This is something we achieve through cultivating a culture of inclusiveness and openness, and a mindset of exploration and applied innovation.
A career at Infosys means experiencing and contributing to this environment every day. It means being a part of a dynamic culture where we are united by a common purpose : to navigate further, together.