Advisor Customer Liaison, Auckland
Kāinga Ora
Westgate, NZ
3d ago
  • Do you have the ability to engage & effectively communicate with people?
  • Genuine opportunity to add value
  • Full time, fixed term / secondment opportunity at $85,306 salary + 5 weeks' annual leave (pro rata)
  • Mō mātou - Our Organisation

    At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

    What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

    With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

    We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

    Ko tā mātou mahi - Our Role

    As Advisor Customer Liaison, you'll support tenant consultation for property redevelopments, improvement programmes, divestments, refurbishments, remediation, Home Lease Expiries and any other Asset-based programme that impacts on a tenant.

    You'll also have responsibility for all Business-Initiated Transfers for Kāinga Ora across the region, and assist in the development and implementation of customer consultation and relocation processes for all of Kāinga Ora capital projects, to ensure the delivery of our asset programme in a timely and appropriate manner.

    Ngā pūmanawatanga ōu - What you will bring

  • You'll have a wealth of experience in a complex, customer-facing role, with a sound understanding of project management fundamentals
  • Your strength will be your ability to build and maintain strong relationships, with the interpersonal skills to match, in particular in pressured environments
  • You'll be a strong communicator, with tried and tested negotiation and conflict-resolution skills
  • Your cultural awareness and competency will ensure you interact with customers in an inclusive and respectful way that is aligned to their aspirations and preferences.
  • As this role will require travel around the region, you will hold a current New Zealand driver's license (vehicle provided).

    Nōu te rourou - What's in it for you?

    We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.

    These benefits are described in more detail here .

    As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.

    We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

    Ō Tātou Uara - Our Values

    Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are :

  • Manaakitanga - People at the Heart
  • Mahi Tahi - Better Together
  • Whanake - Be Bold
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