Help Desk Support Engineer
Recruit I.T.
Auckland
17h ago

ABOUT THE COMPANY

  • My client is a mid range ISP based in the North Shore, and provide a range of IT solutions to their nation-wide customers, including data centre and colocation, managed WAN and internet and hosted infrastructure (cloud hosting).
  • ABOUT THE ROLE

  • This position is part of their Technical Support team on a 24 / 7 roster to provide timely and quality L1 and L2 technical support to their customers over the phone, email and outbound when required.
  • Services you will be supporting include the network and managed hosting related services, which will involve the following duties.
  • DUTIES

  • Set up and maintenance of network configurations
  • Installation of equipment
  • Troubleshooting and diagnosis of customer incidents via phone, email and outbound when required
  • Server maintenance and management of backup processes
  • SKILLS AND REQUIREMENTS

  • ICT degree or relevant qualification preferred.
  • Good verbal and written communication skills with the ability to communicate effectively to customers.
  • Proven ability to complete troubleshooting and support for cloud and network connectivity services with commercial experience in providing L1 helpdesk support to users in Microsoft / Linux / Apple iOS and Android envrionments.
  • Experience with Cisco, Fortinet and WMware products.
  • HOW TO APPLY

    Please apply with your updated CV through Seek if you are interested. Alternatively, call Sarah at 027 5588 904 for a confidential chat for more info.

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