Warranties Coordinator
The Warehouse Group
Rukuhia, Waikato, New Zealand Full-time
6d ago

Company Description

Torpedo7, who are part of The Warehouse Group, is New Zealand's largest multi-channel outdoor adventure retailer, with 22 stores nationwide and a dedicated webstore.

We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow gear, and outdoor apparel and fitness.

Job Description

Ensure all appropriate assigned tasks are undertaken and carried out as and when directed or required.

  • Following up & closing out of warranty jobs exceeding 21-day SLA.
  • Manning of the Warranties communications email inbox in a timely manner
  • Liaising with stores on closing out warranty cases under the value of $150.
  • Provide accurate reports to management.
  • Ensure all housekeeping tasks are undertaken and that the area working in is clean and tidy on completion of the shift.
  • Minimise landfill.
  • Actively promote safe working practices and ensure a safe working environment.
  • Support and promote Loss Prevention, Health and Safety and sustainability initiatives
  • Qualifications

    We are looking for someone that is team focused and customer centric, that will impress us with their strong problem solving skills and love for learning!

    Further to that here is what we are looking for :

  • Admin Support / Customer service experience (desired)
  • Attention to detail.
  • Time / Self-management
  • Good verbal and written communication skills
  • Intermediate levels MS Office, excel, PPT & word.
  • Drive for results
  • Additional Information

    In return we offer, a fun, supportive team culture within a business that cares about and recognises individuals. We also offer on site training and support.

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