The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse; we are the largest general merchandise retailer in NZ with $3 billion in sales.
TWG consists of four core retail brands The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7. We have 270+ retail stores, online stores as well as distribution and fulfilment centres throughout NZ.
TWG employs over 12,000 people across New Zealand.
The heart of our business is a great customer service team not only are they skilled in the art of delivering great service to our customers but they have a passion for what they do.
Due to a re-alignment within the teams we are now looking for additional team members to join our Customer Engagement team in our Auckland Wiri site.
So if you have the passion and you truly get what outstanding customer service is all about then this can be a perfect option for you!
Reporting through to a Customer Engagement Coach (Team Leader) you will handle a variety of incoming customer enquiries, with your main job purpose being to provide an effortless customer experience for our customers.
As a Customer Engagement Specialist your key responsibilities will be :
The ideal candidate will have :
As this role is all about team work and working to KPIs and tight timeframes, we are after someone that can be relied on to have great punctuality and who has a proven attendance record.
These opportunities are a great foot in The Warehouse Group door; offering loads of development and insight about the Warehouse Group business with some good fun and laughs along the way.
We have some great staff perks and guarantee an energetic and fast paced environment.
You will need to be available to work 40 hours a week between 8 : 00am-6pm. You will have every second weekend off with one day of the week and a weekend day off in the alternating week!
If this sounds like you, apply now and join the team!