Call Centre Representative NLG
The Warehouse Group
Auckland, Auckland, New Zealand
15h ago

Job Description

We can promise that no two days will be the same, you will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be responsible for using your problem solving hat to get to get the answers our customers need! This contact centre role differs from most because we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support.

Regardless of the channel, you will need to connect with people from all walks of life and find solutions to resolve their enquiry.

Qualifications

  • Firstly, you are passionate about customer service! While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
  • OWN IT : Be a reliable and responsible and team member who can work independently.

    THINK CUSTOMER : Have experience is providing exceptional customer service, whether this be in contact centre, retail, hospitality (to name a few!).

    DO GOOD : Able to use a high attention to detail and maintain a high level of service while working under time constraints.

    To succeed and feel at home, the successful candidate will have :

  • Exceptional customer service skills, with a customer-centric mindset.
  • Excellent communication skills (written and verbal) a clear, calm, well-spoken phone manner and ability to listen.
  • With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
  • Computer literate with a strong eye for detail
  • Up for the challenge of working to target and KPI’s
  • adaptable and of course passionate about our customers!
  • You will need to be available to work 40 hours per week between 8am to 6pm (Mon Sun)

    Additional Information

    By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way.

    This role is an excellent foot in the Warehouse Group door, as the role will offer you loads of development and insight about the business along with the growth and career opportunities that come with joining a Company our size.

    We have some awesome staff perks, such as team discounts on our brands and birthday leave.

    If you are passionate about helping Kiwi’s Live better every day, then come join our family! Apply now!

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