Work Locations : Hilton Auckland HotelPrinces Wharf 147 Quay Street Auckland 1010A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?As Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards : Serve as a key point of contact for Guests and efficiently respond to Guest enquiriesProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings etc.
Process and deliver messages for GuestsDeliver and safely store Guest luggageStay current with all hotel services as well as daily VIP requests and special eventsEnsure for a seamless check-in and check-out process for our guestsDemonstrate a knowledge of hotel room categories, room rates, packages and promotionsMaximise room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyEnsure orderliness and safety guidelines around the lobby and front door areasProvide support to Management as required, in cases of emergencyProject a professional manner with an emphasis on hospitality and Guest serviceMaintain a clean, healthy, and safety working areaAct in accordance with policies and procedures when working with front of house equipment and property management systemWhat are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow : Positive attitude and good communication skillsProfessional manner and a commitment to delivering a high level of hospitality and guest serviceExcellent grooming standardsFlexibility to respond to a variety of different work situationsAbility to work on your own and as part of a teamAbility to multi-task while maintaining a positive attitude when working with a GuestKnowledge of the local areaMust have current & full NZ drivers licenceMust be computer literateIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions : Previous experience working in Front Office / Concierge in a hotel environmentWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!EOE / AA / Disabled / VeteransSchedule : Part-timeBrand : Hilton Hotels & ResortsShift : Full AvailabilityJob Level : Supervisor / Team LeaderJob : Guest Services, Operations, and Front Office