Technical Customer Service Advisor
Concentrix
Wellington, NZ
2d ago

Technical Customer Service Advisor

We run a contact center on behalf of one of the world’s leading technology companies , helping their clients across New Zealand, Australia and beyond.

We are adding more full-time inbound Technical Customer Service Advisors to our telephone-based team.

At Concentrix, you will be provided with 4 weeks of extensive fully paid training. You will be closely supported and mentored by experienced team members while you begin taking inbound calls from our client’s customers and resolving technical issues over the phone.

Every call is different, so you will get to spend the best part of the day interacting with real people and provide world class service and support.

In return, we will provide you with the training and development you will need to be the best in the business.

Here's what we'll need from you :

  • Outstanding communication skills with clear and articulate verbal, listening and written competency
  • Passion for customer service with strong trouble shooting skills
  • Driven to assess and evaluate customer needs by listening and asking questions
  • Ability to articulate information so that it's easy to understand
  • A solid understanding and passion for modern technology
  • Natural ability at multi-tasking and can perform under pressure
  • Attention to detail in capturing customer information accurately
  • Ability to work from 1pm - 9pm with days off during the week
  • Here's what you'll get from us :

  • The opportunity to earn up to an extra $400 a month in bonus payments depending on individual and site wide performance.
  • Convenient CBD location in the beautiful old bank arcade building.
  • Career progression with ongoing training and development
  • Our multi-level site is fully kitted out with coffee machines, play stations, air hockey tables, vending machines and even a quiet sectioned off space for when you need a little time to relax.
  • If this sounds like you, please apply today by submitting your updated CV and registering online.

    Applicants must be New Zealand / Australian Citizens or Permanent Residents and pass pre-employment checks including a criminal history background check

    Note : Only short-listed applicants will be contacted regarding the next phase of the selection process. To those applicants not short-listed, we extend our appreciation for considering Concentrix as a potential employer.

  • There may be requirement to work / train from home, depending on the current Covid19 Alert Level.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form