Billing Administrator
Ricoh
Auckland, NZ
2d ago

Responsibilities include :

  • Validate and review supplied meter readings to ensure customer readings are accurate
  • Liaise with customers and internal departments to resolve any invoice queries
  • Manage the locations of customers devices and ensure addresses of machines are correct
  • Investigate new and existing product disconnections via phone / email
  • Prepare customised spreadsheets for consolidated invoices
  • Drive change and contribute to process improvement
  • Requirements :

  • At least 2 years of customer service experience
  • Proven ability of email management
  • Strong organisational skills and previous experience in self-management and meeting deadlines
  • Prior experience in solving problems and the ability to think critically
  • Numerical background preferred Intermediate skills in Microsoft Excel
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