Field Service Engineer
Stryker
Christchurch, Array, NZ
6d ago

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?

As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a Best Place to Work’ and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

As a Field Service Engineer, you will provide technical support, service, complete repairs and manage the requirements of Stryker customers across NZ

Who we want :

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
  • Responsibilities :

  • Provide technical support to Stryker customers onsite, completing reactive repairs and preventative maintenance to Stryker installed equipment.
  • Support the business to ensure the highest standard and quality of service is provided to our customers across Australia and New Zealand.
  • Deliver an exceptional customer experience and increase brand awareness through the development of strong, communicative relationships with customers and internal stakeholders, working collaboratively to solve problems.
  • Work closely and supports Senior Field Service Engineer and Lead Field engineer to ensure KPIs, goals and objectives are met.
  • Have the ability to travel interstate when required.
  • What you will need :

  • Excellent analytical, interpersonal and communication skills with a passion for customer service
  • Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, wrenches, hammer, etc.), soldering, power tools and test / inspection equipment
  • Degree qualification in Engineering or other related disciplines
  • Proven mechanical / electrical and problem solving skills
  • Have the ability to troubleshoot and repair complex installations
  • A positive and enthusiastic team attitude!
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