Customer Service Representative - Part Time
AA Insurance
Auckland, NZ
1d ago

We're not just another workplace we're a bunch of genuine people trying to make a real difference to the lives of as many Kiwis as we can.

We're committed to looking after our customers, our people, our communities, and the environment. In fact, our mission, is to earn the trust of every New Zealander by protecting what matters most, and that includes you.

What you'll be doing :

You'll be part of our vibrant contact centre as our new Customer Service Representative based in our inner-city office. You'll help our customers by assessing their needs and provide an excellent customer experience.

On your average day, you'll be taking 30+ incoming calls, having customer conversations without scripts, confidently navigating multiple IT systems and be a fountain of insurance knowledge.

The nitty gritty :

You will start with 3- 6 weeks of full-time paid training to get you up to speed. Then you can choose from the following :

Part time

  • Saturday 8 : 00am-12 : 00pm or 9 : 00am-1 : 00pm
  • Monday 8 : 00am-12 : 00pm or 9 : 00am-1 : 00pm
  • 2 days of your choice totaling 7.5 hours each
  • A bit about you :

    You're the kind of person who loves to help people and is motivated by delivering exceptional customer service. Your calm in the busy times and looking to share your ideas in the quieter times.

    You love what you do, enjoy a structured work environment, and most importantly you want to work with likeminded and passionate people.

    Other things about you :

  • Confidence in using / learning multiple IT systems (they're outdated but we're not)
  • Motivated to achieve individual targets based on exceptional customer service
  • Experience in a customer service role that requires you to listen and assess needs
  • Why you'll love working with us :

    We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves.

    The proof is in our people, 94% would recommend us as a great place to work.

    What we'll bring to the table :

    We take our annual salary reviews, bonus schemes and personal development seriously. We believe in investing in our people talent and creating an inclusive space that provides opportunities for all.

    We even have a free shuttle to and from the Britomart each day to make it even easier to get to work. Plus, we offer great discounts on our products and retail partners like up to 50% off our car, home, and contents Insurance.

    Do you think you have the passion, collaboration, imagination, and values that match our own? Apply & upload your resume today, our next intake starts on October 11th 2021.

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