Auckland City, AucklandCome share the adventure with us at thl!Tourism Holdings Limited (thl) is NZ's largest provider of campervans in the world, with operations in NZ, AUS, USA and UK.
Our tourism services operate Kiwi Experience, the big green hop on hop off bus and the Discover Waitomo Group which includes Waitomo Glowworm Caves, Ruakuri Cave, Aranui Cave and the Legendary Black Water Rafting.
Our busy Auckland Branch is on the lookout for a full time Quality Controller & Administrator to support the branch Manager and Assistant Branch Manager in aspects of pre and post customer travel.
To be our winning candidates you'll have : Experience in Hospitality, Customer Care or Vehicle rentals preferredExcellent attention to detailProfessional and diplomatic face-
to-face and written complaint resolution skillsConflict resolution skillsKey responsibilities include : Comprehensive physical check / VIP check of fleet vehicles prior to dispatch / customer arrival onsiteAccurate auditing and completion of all checklists related to vehicle maintenanceAnalyse customer feedback / complaint data to identify trends / quality target areasData collection and effective reporting on trends relating to vehicle preparation qualityIncident ratio reductionEnsure incident accountability feedback to all departmentsWork with Branch manager to implement / refine all SOP's relating vehicle qualityGeneral Administration including recruitment, maintenance of branch Health & Safety system, reception cover, project work, invoicing, updating branch training system and much more.
Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud (some are even ninja's!) We accept people as they are.
That's what makes our Tourism Holdings Limited (thl) family special! We want crew who are willing to go the extra mile, help their work mates and share team success.
It's all part of our challenger spirit!So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!Reference #37914Posted on07 Oct 2019Closes on07 Nov 2019 17 : 00Location(s)Auckland SouthExpertiseAdministration, Quality AssuranceJob level(s)Experienced / SkilledWork type(s)Full TimeGroup divisionTHL Rentals Maui Britz Mighty