Customer Care Specialist
Auckland, New Zealand
2d ago
source : Findojobs

Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team With over 30 years' experience in the provision of data centres, we are committed, passionate and have heavily invested to deliver solutions that meet our customers' bespoke and changing needs.

We own, design, build, manage and operate all four of our New Zealand centres, in addition to offering co-location facilities with AirTrunk in Australia.

With the ability and control to make the decisions, we ensure our customers receive exceptional service and leading data centre expertise that meet all your needs.

We live and work in the communities in which our data centres operate and are confident our facilities can deliver everything that you ask of them, both now and into the future.

About the Role Our Customer Care Specialists are the first point of contact for customer services (e.g. change control, onboarding etc.

In this role, you will support and enable our customers to receive a seamless experience when liaising with our team by developing a knowledge of key areas to maintain and manage systems, providing exceptional support and services always.

You will assess, test and improve processes to ensure all services provided are aligned, compliant and visible to meet the service requirements.

We are looking to fill two roles, based in our office in Wynyard Quarter, Auckland CBD. Please note these roles are 6-month fixed term contracts.

What you’ll bring We are looking for individuals with a strong customer care focus, excellent written and verbal communication skill.

Ideally, you’ll have a wealth of experience working in customer service or coordination roles. You will have a great attitude, be a team player, and naturally have top notch interpersonal skills.

You will be proactive, have a strong attention to detail and be focused on enhancing the customer experience. You might be a recent graduate or looking for an opportunity to work in a tech company.

The Nitty Gritty We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

We are local at heart, yet world-class in capability.

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