Services System Engineer
NTT Ltd.
Wellington, New Zealand
4d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The MS Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.

This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.

The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA).

The MS Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity.

Ensures contracted Managed Services outcomes are delivered to the client. Radford reference : Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.

Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.

At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT At NTT we design, automate and operate IT systems architectures for relevant companies with business-critical systems and develop cool & useful DevOps automation tools.

This is an opportunity to learn more about Cloud environments while working closely with the best companies in the cloud industry.

With our vendor-neutral approach, you will be working with local team members and our Global Cloud Team. We are a Microsoft Gold Cloud Partner, and we have partnerships with Google Cloud, Docker, Chef and Red Hat (among others).

Our global team is also a certified AWS Premier Consulting Partner recognized with MSP competency and being an AWS Training Partner.

What will you do as a Cloud Engineer? Work in Cloud Transformation engagements with clients, helping them overcome Cloud Architecture, Governance, Security and Application Lifecycle challenges in their Cloud Adoption.

Work closely with clients making sure we understand their needs, implementing and managing Cloud engagements, and producing results that help our clients in their Cloud adoption journey.

Work with our local teams on our traditional infrastructure clients in operations and projects. Ensure that the customer experience with NTT is the best possible and try always to over-perform on the customer expectations in terms of quality of the results.

Understand the client’s situation, both about its team and its business, to ensure a personalized service. Identify and propose continuous improvements that help us upgrade our engagement assets (templates, checklists, reports, audit sheets, etc.

and meet our client’s requirements; and of course, implement them. Support pre-sales in preparing Cloud Transformation proposals and presentations as needed.

Work together with Cloud vendors on new opportunities and identifying ways for facilitating Cloud adoption to our prospects.

Support marketing team on events, case studies, etc. Have fun working in a highly technical environment, with the best team of operations engineers you can find and learning every day! Learn through ongoing training multiple technologies : network, databases, operating systems, clustering etc.

Engage with the sales and technical department whenever it is required. What will make you a good fit for the role? You will fit in if .

You have great design skills and in-depth technical knowledge of traditional infrastructure and Cloud hosting infrastructures.

You are tech-oriented, but you also love communication and strategy. You love dealing with clients and companies. You are fluent in English You know how to properly express yourself writing and speaking in front of different audiences.

You want to work with the latest technologies and trends : public / hybrid Cloud, DevOps and have a good understanding of traditional infrastructure Essentials Full Stack Engineering capable (Site Reliability Engineering background) Strong knowledge of Azure components, services & architectures, but AWS or Google Cloud would be useful too Certification or suitable experience in Microsoft Azure or one of the other major Hyperscale’s Knowledge of Linux and Windows OS, VMware, application middleware and databases Knowledge of Information Security & IT Service Management ITIL and Agile knowledge or certification

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