Head of Customer Operations
Counties Power Ltd
Auckland, Newzealand
4d ago
source : Hireejobs

Head of Customer Operations Health life and income protection insurance Training and development opportunities Relocation packages available The role Reporting to the GM Network Operations the newly created role Head of Customer Operations is responsible for ensuring the Counties Power network operates in a safe and reliable manner alongside the delivery of exceptional customer service functions ensuring cohesive interface between the company our customers and stakeholders Additionally delivering on service level targets for uptime fault response power quality minimising customer disruption and disturbances and provide efficient delivery of electricity distribution services to all customers within business and regulatory requirements Responsible for the Control Room NOC GIS and Customer Services team the Head of Customer Operations will improve efficiency across customer service functions and delivery and drive a culture of excellence whilst ensuring operational standards procedures and systems including radio and fibre comms networks SCADA INDI GIS are developed maintained and are fit for purpose to support the operation of the network The candidate Experience within the electricity distribution transmission or generation businesses or similar utility environments is essential coupled with relevant technical or tertiary qualification in engineering or related discipline you ll have demonstratable experience in control room operations along with customer service or call centre management and sound understanding of the regulated electricity sector including Electricity Act and SMEI You ll have a passion for leading high performing and diverse teams and have high commercial awareness with experience in assessing the customer service legal reputational and financial aspects of a situation for making sound decisions Your adaptable with changing demands seek opportunities to improve current state and have proven ability to influence and persuade at all levels along with outstanding attention to detail expert technical knowledge strong interpersonal communication skills outgoing nature energy and enthusiasm will bring immense success We offer Training and development opportunities Wellness initiatives including flu vaccinations Health life and income protection insurance PPE Free annual health checks An active social committee and A great company culture Applications must include your CV and Covering letter Applications close on Sunday 10 November 2019 A position description is available upon request by emailing hr countiespower com

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