Senior Sales and Service technician
Tourism Holdings Limited
Christchurch, NZ
19h ago

Tourism Holdings Limited ( thl ) is New Zealand's premier tourism company and the largest operator of campervans in the world.

We are the proud operators of brands that are iconic in our industry in NZ, AUS, US, UK- such as maui, Mighty, Britz, Road Bear, El Monte RV and Just Go.

Kiwi Experience and Waitomo Group (Glowworm Caves and Black Water Rafting) are also our very own iconic Kiwi tourism operations in NZ.

Currently our busy Christchurch branch are looking for a full time Senior Sales and Service Technician to join their crew.

Key Criteria

  • To be business focused with strong organisational skills, to be able to manage and review
  • resource allocations to achieve maximum efficiency and effectiveness whilst delivering superior levels of service to our customers.

  • A high level of attention to detail with the ability to remain calm under pressure.
  • Technical knowledge of light commercial vehicles or motorhomes with the ability to coach, train and develop others in this area.
  • Strong interpersonal skills, the ability to influence staff positively and excellent judgment to meet the (sometimes conflicting) needs of a range of B2B and B2C customers
  • Responsibilities

  • Monitor timely flow of all vehicles through Service Centre including private, sold, and vehicles to be prepared for sale.
  • Control workflow and adjust priorities to meet daily objectives.

  • Liaison with Sales Consultants, Service Advisor & Mighway to accurately book jobs and maximise efficiency of the workshop.
  • Communicate daily work plan, and ensure effective communication with all relevant departments and personnel as required.
  • Restore vehicles as part of the refurbishment programme to prescribed standards
  • Dealing with the Sales Department priorities including sold vehicles for delivery in the yard.
  • Drive the Service Centre Team to achieve productivity targets and a high standard of workmanship.
  • Review fleet preparation by the workshop team and arrange or inspect the quality of repairs before the release of vehicles.
  • Contribute to and promote culture development, staff coaching and personal development.
  • Quality Control ensuring standards of cleanliness are maintained in accordance within the company standards working in a face paced environment
  • Train and motivate staff to work as a productive, efficient and quality driven team
  • Actively participate in the thl Health and Safety system.
  • Other duties as required
  • Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud. We accept people as they are.

    That's what makes thl special. We want crew who are willing to go the extra mile, help each other out and share team success.

    It's all part of our challenger spirit!

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